Customer Experience Associate providing banking solutions and fostering customer relationships. Engaging with customers to process transactions and recommend appropriate banking services.
About the role
- Member Benefits Advisor providing customer service and resolving insurance inquiries in a hybrid position for AGIA, part of DOXA Insurance Holdings.
Responsibilities
- Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner
- Update and maintain customer billing and eligibility information in all required areas of the administrative system
- Process and fulfill customer requests in accordance with approved policies and procedures
- Maintain current knowledge of policies, procedures, and product changes, including active offers to members
- Share successes, customer feedback, and new ideas with team members to promote continuous improvement
- Cross-sell new products and services to our existing customer base.
Requirements
- High school diploma or equivalent
- Two years of customer service experience, preferably in a high-volume call center
- Knowledge of customer service principles and practices
- A valid life and health license is a significant plus
- Strong customer service skills
- Strong verbal, written, and interpersonal communication skills
- Attention to detail
- Basic proficiency in MS Office
- Bi-lingual is a plus and may be compensated at a higher rate.
Benefits
- Health benefits including medical, dental, and vision
- 401(k) with 100% company match up to 3% of your annual income, plus an additional 50% match on the next 2%
- A prefunded optional FSA
- 100% company-paid Life Insurance, Accidental Death and Dismemberment Insurance, and Short-Term/Long-Term Disability
- A $250 Wellness Benefit
- 10 days of vacation in your first year, with one additional day earned each year thereafter
- 13 paid holidays annually.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Sachbearbeiter/in Kundenservice und Lagerlogistik im Bereich Lagerverwaltung für ein Logistikunternehmen. Effiziente Kommunikation und operative Prozesse im Lager.
Customer Service Administrator processing customer orders for Teleflex. Requires fluency in Spanish and/or Portuguese along with experience in a fast - paced environment.
Application Support Specialist in IT for energy market, optimizing data analysis workflows and supporting internal partners. Seeking motivated team players with a strong tech background and German fluency.
Sales Support Representative supporting stores across Adelaide, enhancing product visibility and fostering relationships with store teams. Working part - time, part of a family - friendly culture at Simplot.
Operations Support Specialist managing compliance and calibration of test equipment for GE HealthCare. Ensuring service delivery and quality with proactive vendor management in New York City.
Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
Customer Service Representative providing support for customer enquiries in the QVC UK Contact Centre. Working evenings and supporting a team to drive brand advocacy and success.
Customer Service Representative supporting QVC's Customer Care Team in Knowsley. Handling inbound calls and resolving customer inquiries with professional training and a supportive environment.
Customer Service Representative responsible for managing customer relationships and processing requests. Collaborating with departments for efficient order handling and timely issue resolution.