Application Support Specialist providing solutions for construction accounting. Resolving software issues and creating guides to enhance customer experience with Trimble's innovative products.
About the role
- Member Benefits Advisor providing customer service and resolving insurance inquiries in a hybrid position for AGIA, part of DOXA Insurance Holdings.
Responsibilities
- Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner
- Update and maintain customer billing and eligibility information in all required areas of the administrative system
- Process and fulfill customer requests in accordance with approved policies and procedures
- Maintain current knowledge of policies, procedures, and product changes, including active offers to members
- Share successes, customer feedback, and new ideas with team members to promote continuous improvement
- Cross-sell new products and services to our existing customer base.
Requirements
- High school diploma or equivalent
- Two years of customer service experience, preferably in a high-volume call center
- Knowledge of customer service principles and practices
- A valid life and health license is a significant plus
- Strong customer service skills
- Strong verbal, written, and interpersonal communication skills
- Attention to detail
- Basic proficiency in MS Office
- Bi-lingual is a plus and may be compensated at a higher rate.
Benefits
- Health benefits including medical, dental, and vision
- 401(k) with 100% company match up to 3% of your annual income, plus an additional 50% match on the next 2%
- A prefunded optional FSA
- 100% company-paid Life Insurance, Accidental Death and Dismemberment Insurance, and Short-Term/Long-Term Disability
- A $250 Wellness Benefit
- 10 days of vacation in your first year, with one additional day earned each year thereafter
- 13 paid holidays annually.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Advisor assisting customers with Bupa health insurance inquiries. Handling calls empathetically while guiding customers regarding their coverage and requests.
Customer Service Representative managing Wholesale B2B inquiries for Portugal and Spain. Ensuring high customer service levels and effective communication with other departments.
Customer Service Coordinator providing expert support in the automotive industry with a focus on customer service. Engaging clients, resolving issues, and maintaining service excellence with AI tools.
User Support Agent at Accurx facilitating communication in healthcare by resolving user queries via Intercom and synthesizing feedback for product enhancements.
Customer Service Trainer improving onboarding and training programs at Paysafe. Collaborating with Operations to enhance learning culture and effectiveness.
Customer Service Representative at Carrier supporting clients via phone and electronic communication. Resolving inquiries effectively, facilitating product shipments, and ensuring customer satisfaction.
Managing product service segments for global technology solutions at HPE, focusing on service requirements and performance metrics.
Customer Care Representative processing incoming parts calls and maintaining inventory for Crown Equipment Corporation. Developing relationships with customers and vendors in the lift truck industry.
Customer Service Officer managing day - to - day queries and order processing for a global leader in thread manufacturing. Aiming for high - quality service and customer satisfaction in Sri Lanka.