US
Univar SolutionsKey Account Support Specialist
Key Account Support Specialist fulfilling sales responsibilities and customer support for Univar Solutions. Collaborating with internal teams to ensure smooth pricing and order processes.
About the role
- Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner
- Update and maintain customer billing and eligibility information in all required areas of the administrative system
- Process and fulfill customer requests in accordance with approved policies and procedures
- Maintain current knowledge of policies, procedures, and product changes, including active offers to members
- Share successes, customer feedback, and new ideas with team members to promote continuous improvement
- Cross-sell new products and services to our existing customer base.
Requirements
- High school diploma or equivalent
- Two years of customer service experience, preferably in a high-volume call center
- Knowledge of customer service principles and practices
- A valid life and health license is a significant plus
- Strong customer service skills
- Strong verbal, written, and interpersonal communication skills
- Attention to detail
- Basic proficiency in MS Office
- Bi-lingual is a plus and may be compensated at a higher rate.
Benefits
- Health benefits including medical, dental, and vision
- 401(k) with 100% company match up to 3% of your annual income, plus an additional 50% match on the next 2%
- A prefunded optional FSA
- 100% company-paid Life Insurance, Accidental Death and Dismemberment Insurance, and Short-Term/Long-Term Disability
- A $250 Wellness Benefit
- 10 days of vacation in your first year, with one additional day earned each year thereafter
- 13 paid holidays annually.
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