Customer Service Supervisor responsible for call center operations, coaching agents, and ensuring compliance. Leading a team of up to 12 employees and optimizing service delivery operations.
About the role
- Customer Service Representative responsible for various forms of member support and engagement including inbound calls and online inquiries. The role requires local training in Austin with remote work options.
Responsibilities
- The Customer Service Representative will be responsible for all forms of member or participant-level contact from members, providers, and occasionally employers and brokers.
- The primary contact will be inbound calls.
- Other forms of communication may include mail, email, fax, chat, and outbound calls.
- Primary call types include benefits and eligibility, enrollment, claims, and retirement account questions.
- This position will require training locally in the Austin area but allows candidates to work from home.
Requirements
- Highly motivated self-starter with the ability to accomplish and manage multiple priorities independently and simultaneously.
- Ability to work as a team player with a committed, positive approach to working through adversity.
- Critical thinking skills with the ability to use logic and reasoning to identify deficiencies or other concerns in a dynamic environment.
- Strong communication and customer service skills.
- Experience in healthcare / medical benefits or claim inquiries / Retirement / Insurance and Customer Service.
- Requires a minimum of a high school diploma or its equivalent.
- Proven communication and customer service skills.
- Ability to adapt communication style based on the caller's needs.
- Responds well in a stressful, dynamic environment.
Benefits
- Provide a professional work-from-home environment with high-speed internet.
- Business Travel: Possibly one to two times per year for company-wide meetings and training.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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