Bilingual Customer Service Representative for Auto Claims supporting customers in English and French. Engaging with inquiries and processing claims while ensuring quality service and support.
About the role
- Customer Service Representative responsible for various forms of member support and engagement including inbound calls and online inquiries. The role requires local training in Austin with remote work options.
Responsibilities
- The Customer Service Representative will be responsible for all forms of member or participant-level contact from members, providers, and occasionally employers and brokers.
- The primary contact will be inbound calls.
- Other forms of communication may include mail, email, fax, chat, and outbound calls.
- Primary call types include benefits and eligibility, enrollment, claims, and retirement account questions.
- This position will require training locally in the Austin area but allows candidates to work from home.
Requirements
- Highly motivated self-starter with the ability to accomplish and manage multiple priorities independently and simultaneously.
- Ability to work as a team player with a committed, positive approach to working through adversity.
- Critical thinking skills with the ability to use logic and reasoning to identify deficiencies or other concerns in a dynamic environment.
- Strong communication and customer service skills.
- Experience in healthcare / medical benefits or claim inquiries / Retirement / Insurance and Customer Service.
- Requires a minimum of a high school diploma or its equivalent.
- Proven communication and customer service skills.
- Ability to adapt communication style based on the caller's needs.
- Responds well in a stressful, dynamic environment.
Benefits
- Provide a professional work-from-home environment with high-speed internet.
- Business Travel: Possibly one to two times per year for company-wide meetings and training.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Part - time Customer Support role in Swindon assisting customers face - to - face. Opportunity for career growth within the Lloyds Banking Group.
Customer Service Representative providing compassionate care at Coyne Veterinary Center. Handling client interaction and administrative duties in a busy veterinary reception environment.
Customer Service Representative at PestCo managing customer inquiries and database. Providing support for residential and commercial pest control services in Hannibal, MO.
Customer Experience Banker providing exemplary service and support in a branch environment. Identifying and recommending banking products to meet customer financial goals.
Customer Service Representative supporting daily store operations while ensuring customer satisfaction and store presentation at H&S Energy fuel stations.
Certified Peer Support Specialist providing mental health and substance use disorder recovery support. Assisting clients through education, case management, and peer counseling while maintaining confidentiality.
Customer Service Representative handling client inquiries at MSX International in Spain. Fluent in Dutch, Swedish, or German with a focus on customer satisfaction in the automotive industry.
Customer Service Representative engaging clients in the automotive sector in Spain. Responding to inquiries via phone and email while ensuring customer satisfaction in a hybrid work environment.
Director of Advanced Analytics & AI at AstraZeneca, leading the design and implementation of AI capabilities. Focus on scalability and compliance for healthcare applications in Asia.