Bilingual Customer Service Representative for Auto Claims supporting customers in English and French. Engaging with inquiries and processing claims while ensuring quality service and support.
About the role
- Customer Service Representative responsible for booking travel arrangements based on client guidelines. Managing communications and supporting Travel Directors while ensuring accuracy and participant satisfaction.
Responsibilities
- Book airline reservations for program attendees using scripts, workflows, and airline contracts
- Manage block space, complete program accounting, and store airfares
- Communicate travel details, fare rules, and policies via phone, fax, and email
- Document airline records using the Global Distribution System (GDS)
- Ensure accurate ticketing, preferred carrier usage, and ARC compliance
- Track and follow up on critical dates to meet report and program deadlines
- Respond to attendee land requests and review websites and reports for accuracy
- Attend training, meetings, and perform special assignments as directed by management
Requirements
- Bachelor’s degree or equivalent travel industry experience
- Strong customer service skills with a proven track record
- High attention to detail and problem-solving ability
- Professional communication and listening skills
- Proficiency in MS Office (Word, Excel, PowerPoint) and ability to learn new technology
- Ability to manage multiple demands simultaneously
- Dependability and punctuality for all scheduled shifts
- Nice To Have: Degree in Hospitality or Event Management
- Bilingual in Spanish and/or French
- Experience with travel coordination in a corporate or event setting
Benefits
- medical
- dental
- vision
- life insurance
- disability
- 401k
- tuition reimbursement
- paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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