Customer Service Coordinator at BAM improving client service through Site Solutions Hub. Handling transactions, customer queries, and ensuring first - class customer experience in Kilsyth.
About the role
- Customer Service Representative facilitating communication between National Sales customers and internal teams. Handling orders, inquiries, and complaints while maintaining high service standards.
Responsibilities
- Provide contact and liaison between National Sales customers and the sales team and internal departments.
- Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner.
- Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.
- Back up to Sales Coordinator roles.
- Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
- Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
- Coordinate same-day deliveries and pickups for customers.
- Process pickup requests from customers and National Sales team.
- Respond to delivery/routing questions and issues from customers.
- Respond to product inquiries from customers.
- Share new or additional services or products with customers.
- Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
- Contact all customers affected by product recalls and withdrawals.
- Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.
Requirements
- High School diploma or equivalent required; Bachelor’s degree preferred.
- Minimum of three years experience in customer service call center environment required.
- Experience in food service distribution a plus.
- Excellent verbal communication skills and problem resolution ability required.
- Working knowledge of Microsoft Word and Outlook required.
- CRM / Phone Technology experience preferred.
Benefits
- Full US Foods Benefits - DAY 1!
- medical
- dental
- vision
- 401K
- life insurance
- and much more!
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Technician responsible for technical support and troubleshooting. Engaging with customers and ensuring satisfaction in smart home solutions with specific product knowledge.
Customer support role assisting clients with property management software. Responsibilities include handling customer inquiries and providing administrative support in a hybrid work environment.
Customer Service Specialist at OrthAlign, Inc. managing sales order entry and resolving issues in the commercial operations department. Requires communication skills and proficiency in MS Office.
Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
Customer Service Representative builds and maintains client relationships while assisting with system implementation. Collaborates with internal teams and oversees client inquiries and needs.
Customer Service Representative at Wawanesa Insurance delivering exceptional service in a high - paced contact center. Resolving inquiries and supporting policy updates while ensuring compliance with company standards.
Research and Sales Support Specialist providing backend support for Harvard Business Publishing's sales teams. Managing client requirements and ensuring optimal use of products and services through training and reports in India.
Customer Experience Specialist providing legendary hospitality and coordinating custom itineraries for guests at Fresh Tracks Canada. Engaging with clients pre, during, and post travels to ensure satisfaction.
Schaeffler寻找销售和客户服务协调员。负责执行订单获取和订单履行流程及客户支持工作。