Customer Success Analyst focusing on revenue expansion strategies at iugu. Responsible for account management and risk mitigation in a B2B environment.
About the role
- Customer Service Representative providing assistance for cultural and sporting events. Responds to inquiries and assists clients with their ticketing needs in both English and French.
Responsibilities
- Respond in a timely manner to phone and email inquiries, with courtesy and empathy.
- Assist clients with their plan and ticket needs: purchasing, accessing, transferring, cancelling, upgrading, etc.
- Provide information about events on demand: location, parking, catering, accessibility, etc.
Requirements
- Fluently bilingual (English and French): you will need to interact with French and English-speaking people in Canada and will need to answer approximatively 50% of your calls in English.
- Knowledge of Spanish is an asset.
- Available to work 30 to 40 hours in the following time slots: Monday to Friday, 10:00 am to 5:00 pm; On occasion, weekends from 12:00 pm to 8:00 pm; Flexibility is appreciated as needs can vary according to the events calendar.
- Capacity to work from the NQX Laval center when necessary.
- For work from home, high-speed Internet connection of at least 25 MBPS and a secure, quiet space.
- A keen interest in cultural and sporting events and an ability to communicate your passion.
- You must be friendly, customer-oriented and committed to quality standards.
- Experience in an in-person or telephone ticketing service is an asset.
- You must be comfortable with smartphones and computers so you can assist customers.
Benefits
- Hourly wage of $18.50, including a $1 bilingual bonus
- Hourly bonus for weekend work
- Benefits package after six months: travel, life and medical insurance
- Enhanced RRSP participation
- Preferential pricing on insurance
- Fully paid training at our Laval office
- An excellent post-training support plan during your in-office work phase at the Laval site
- After successfully completing your in-office work phase, possibility to work from home, quality and security conditions being met
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