Customer Experience Manager delivering world class service and achieving sales goals in retail. Responsible for maintaining operational efficiencies and inspiring high - performing teams.
BG
Hybrid Customer Service Representative – Complaint Management, Part-time
Posted 4 months ago
About the role
- Customer Service Representative managing customer inquiries and complaints related to travel services. Ensuring communication and operational efficiency for a leading travel services provider.
Responsibilities
- You handle complaints and find fair solutions, always with regard to German travel law
- You ensure our guests are always well informed
- You manage visa data, request missing documents and forward them to the responsible departments
- You process our incoming mail and issue cost invoices to our service partners
- When our customers are traveling, you provide prompt, pragmatic assistance by phone
- You communicate confidently in German and English with our partners worldwide
Requirements
- Completed vocational training in the tourism or commercial sector
- Excellent German and English skills — written and spoken
- A structured, solution-oriented working style with a cool head, even when things get stressful
- Good MS Office skills — experience with WBS Blank and Salesforce is a plus
- Team spirit, personal responsibility and a desire to grow together with us
- A strong service orientation and enjoyment in dealing with people
Benefits
- Flexible working hours: We value work–life balance with 30 days of vacation, flexible working hours and a hybrid working model (3 days remote work per week)
- Development: We offer exciting tasks and continuous development in an organizational culture where the status quo may be questioned
- Great working atmosphere: You can expect a relaxed and humorous yet demanding and professional team
- Modern workplace: You will have a modern workplace in a pleasant location
- Collegial environment: You’ll find a relaxed culture with direct communication, appreciation and regular team events
- Diverse employee benefits (e.g. JobRad, employee travel discounts, subsidized vermögenswirksame Leistungen (VWL), company pension scheme)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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