Client Care Specialist at Gateway Services providing quality customer service in pet aftercare. Responsible for customer interactions, product knowledge, and administrative tasks while ensuring client satisfaction.
About the role
- Managing backbone and backhaul networks for Vivo in Brazil. Ensuring service quality and team coordination in Minas Gerais.
Responsibilities
- Manage, at tactical and operational levels, the backbone and backhaul network of the Minas Gerais region, ensuring availability, quality, and efficiency of services;
- Ensure compliance with SLAs, technical-operational indicators and quality requirements defined by the company;
- Manage contracts related to the operation and maintenance of the external network;
- Coordinate the external network operations and maintenance teams, promoting technical and operational alignment;
- Monitor, diagnose and analyze faults, proposing corrective actions and opportunities for resource optimization;
- Track performance indicators and implement contingency measures and continuous improvement actions;
- Prepare action plans for execution of network works and projects, ensuring deadlines, quality and alignment with area objectives;
- Supervise and inspect the network, ensuring technical compliance;
- Act as the technical interface with suppliers, partners and customers, providing specialized support;
Requirements
- Degree in Telecommunications Engineering or related field preferred
- Proven experience in Network Operations
- Proficiency in backbone and backhaul architectures, optical fibers, DWDM, OTN, GPON
- Knowledge of ITU-T, ABNT and Anatel standards and best practices
- Leadership skills, team management and development
- Strong analytical ability to optimize processes and identify improvement opportunities
- Basic knowledge of Project Management
- Proactivity, curiosity, drive to deliver and commitment to deadlines
- Good interpersonal skills and ability to make decisions
- Availability to work on on-call/standby rotations as operationally required
Benefits
- Application deadline: November 7, 2025
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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