Customer Service Specialist handling inbound and outbound mortgage loan inquiries in a hybrid role. Delivering exceptional customer service and resolving borrower issues efficiently.
About the role
- Customer Service Coordinator for international clients at DQS MED handling assessment processes and client communications. Requires fluency in German and good English skills in a hybrid working environment.
Responsibilities
- Effective and professional planning and administration of assessment processes
- Early planning, organization and commissioning of assessments
- Maintenance and administration of relevant data and documents
- Administrative support for international offices and clients
- Regular communication with assigned auditors
Requirements
- Completed commercial vocational training (e.g., office administrator, travel agent, freight forwarding/logistics clerk)
- Strong MS Office skills; experience with CRM systems is a plus
- Solution-oriented, creative and structured working style
- Enjoys communicating with domestic and international customers by phone and finding constructive solutions
- Fluent German and good English skills; proficiency in an additional language is a plus
Benefits
- 30 days of vacation
- Job ticket (public transportation subsidy)
- Company savings plan
- Cafeteria and lounge
- Modern office furnishings
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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TD
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