Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Agent at Medline, providing World Class service to customers and account managers. Ensures order tracking and customer satisfaction in a hybrid work environment.
Responsibilities
- Accountable for taking customer orders, tracking shipment and on-time shipment of orders
- Responsible for solving problem situations by taking the necessary steps
- Provides pro-active information to customer/account manager about their order status
- Full ownership of the maintenance of EDI order: from order to invoice
- Provides customer service to ensure customers’ needs are fulfilled, and customers are satisfied and retained
- Keeps records of customer complaints and ensures that complaints are dealt with in a timely manner respecting the process and approval flows
- Actively suggests and assists with implementing any improvements of systems and processes
- Updates CRM system to track all issues and resolutions, reports on trends and responds to inquiries from stakeholders and partners
- Follows required training to perform the job with great efficiency
- Any other duties as are within the scope, spirit and purpose of the job as requested by the line manager
Requirements
- Previous experience in a customer service role within a manufacturing, logistics, or medical device environment is highly preferred
- Strong understanding of end-to-end customer service processes - not limited to call handling
- Ability to manage a wide range of customer issues independently
- High level of oral, written and interpersonal communication skills
- Takes pride in providing excellent customer service
- Able to prioritise and organise a busy workload
- Ability to remain calm and professional when dealing with customers
- Confident in dealing with individuals at all levels both internally and externally
- Strong organisational skills, leading to a methodic and structured way of working and an ownership mindset
- Proficiency in MS Office
- Positive action-oriented spirit and attitude
- Able to work well as part of a team or on own initiative
Benefits
- Bonus scheme*
- Income protection insurance*
- Life Insurance*
- Access to help@hand total well-being app (including EAP and access to Benefithub discounts and savings)
- Access to YuLife – a wellbeing app that rewards you for daily healthy activities
- Pension
- Employee referral scheme
- Bespoke training and development opportunities
- Opportunity to buy health cash plans
- Cycle to work scheme
- Regular employee appreciation events
- 25 days holiday plus the usual bank holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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