Hybrid Customer Remediation Quality Control Data Analyst

at U.S. Bank

• Job title: Customer Remediation Quality Control Data Analyst
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $105,400 - $124,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Python, SQL
• Location requirements: Hybrid, Minneapolis, United States

About the role

• Customer Remediation Data Analyst ensuring compliance through quality control and data analysis at U.S. Bank. Collaborating within Consumer & Business Banking to support various projects and initiatives.

Responsibilities

• The CBB Risk Data Team supports issue and business line management with research, data analysis, documentation and execution
• The CBB Risk Data Team accepts ownership of the data used within all CBB customer remediation events.
• This includes confirmation to front line systems for any data created internally or obtained from an external source and verification of any component required during validation.
• Maintain awareness of bank, regulatory, and industry changes and trends
• Responsibilities may also include contributing to CBB Risk Data Team projects or project implementation
• Perform other duties as assigned

Requirements

• Seven to ten years of applicable experience
• Bachelor's degree or equivalent work experience
• Five years of experience with bank systems
• Five years in a reporting, analytics, or technology environment
• Strong problem-solving, process facilitation, project management, and analytical skills
• Excellent interpersonal, written, and verbal communication skills
• Considerable knowledge of applicable laws, regulations, financial services, and regulatory trends that impact CBB
• Advanced understanding of CBB products, services, systems, and associated risks/controls, as well as supporting operational functions
• SQL/SAS coding experience
• Python experience
• Advanced Excel computer skills and database knowledge
• Experience with SharePoint or TEAMS
• Comfortable working in a team environment with layers of required review/approval
• Ability to work in a fast-paced environment with large workloads

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law