Hybrid Customer Quality Support Technician

at Quadpack | Certified B Corp

• Job title: Customer Quality Support Technician
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Barcelona, Spain

About the role

• Customer Quality Support Technician managing customer complaints and quality documentation for global entities. Supporting audits and corrective actions with a focus on Spanish clientele.

Responsibilities

• Customer Non-Conformities Management
• Handle customer complaints, mainly for Spanish customers, but also in support of other entities within the group (France, Italy, UK, Australia…)
• Perform root cause analysis, coordinate corrective actions, and monitor their implementation
• Organize meetings, customer visits or sorting when necessary
• Maintain and update quality documentation and specifications
• Perform risk analyses to support the development of strategic projects
• Support customer audits and quality certifications
• Follow up of CAPA

Requirements

• Degree in Quality, Industrial Engineering, or equivalent (Bachelor’s/Master’s level)
• A minimum of five years’ experience in a similar position
• Analytical mindset and strong problem-solving skills (8D, 5 Why, etc.)
• Communication skills: ability to express ideas clearly and with diplomacy
• Experience in Cosmetic, Pharma or Plastic Injection industry is suitable
• Fluent in Spanish (written and spoken)
• Professional level of English
• Knowledge of other languages (French, Italian) is a plus

Benefits

• Flexible work arrangements
• Professional development