Hybrid Customer Operations Manager

Posted 3 weeks ago

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About the role

  • Monitor customer portals daily to identify incoming customer requests
  • Route request to the appropriate function (e.g. supply chain, trade compliance…etc.) and ensure clarity on requirements
  • Follow up with stakeholders to confirm timely entry of information in portals
  • Act as a collection point for customer survey and other data requests received outside the portals
  • Collaborate with cross-functional teams to develop responses and leverage best practices for efficiency
  • Communicate directly with customers to clarify requests and ensure alignment

Requirements

  • Bachelor’s degree or higher (completed and verified prior to start)
  • Five (5) years of experience working at 3M, with knowledge of 3M systems in a private, public, government or military environment
  • Experience in supply chain management
  • Experience in manufacturing
  • Project management skills
  • Operating with a sense of urgency
  • Strong track record of navigating complex, multi-functional organizations
  • Ability to work in a highly dynamic environment
  • Excellent written and verbal communication skills
  • 2+ years of experience in an automotive customer-facing role such as sales, customer service, marketing or program management

Benefits

  • Medical
  • Dental & Vision
  • Health Savings Accounts
  • Health Care & Dependent Care Flexible Spending Accounts
  • Disability Benefits
  • Life Insurance
  • Voluntary Benefits
  • Paid Absences
  • Retirement Benefits

Job title

Customer Operations Manager

Job type

Experience level

Mid levelSenior

Salary

$141,150 - $172,517 per year

Degree requirement

Bachelor's Degree

Location requirements

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