Insurance Operations Lead overseeing insurance workflows and driving process improvements using emerging technologies. Collaborating with stakeholders to deliver efficient and compliant insurance operations.
About the role
- Customer Operations Manager at 3M ensuring timely and accurate deliveries while collaborating with innovative 3Mers. Holding responsibility for customer satisfaction and business outcomes.
Responsibilities
- Monitor customer portals daily to identify incoming customer requests
- Route request to the appropriate function (e.g. supply chain, trade compliance…etc.) and ensure clarity on requirements
- Follow up with stakeholders to confirm timely entry of information in portals
- Act as a collection point for customer survey and other data requests received outside the portals
- Collaborate with cross-functional teams to develop responses and leverage best practices for efficiency
- Communicate directly with customers to clarify requests and ensure alignment
Requirements
- Bachelor’s degree or higher (completed and verified prior to start)
- Five (5) years of experience working at 3M, with knowledge of 3M systems in a private, public, government or military environment
- Experience in supply chain management
- Experience in manufacturing
- Project management skills
- Operating with a sense of urgency
- Strong track record of navigating complex, multi-functional organizations
- Ability to work in a highly dynamic environment
- Excellent written and verbal communication skills
- 2+ years of experience in an automotive customer-facing role such as sales, customer service, marketing or program management
Benefits
- Medical
- Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
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