Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Customer Operations Coordinator managing customer orders and outbound logistics at Spindrift, ensuring accuracy and timely fulfillment in a hybrid work environment.
Responsibilities
- Receipt and verification of customer orders to process as per company guidelines in an accurate and timely manner. Responsible for up to 5,000 customer orders per year.
- Coordinate outbound shipments with warehouses, freight partners, and internal supply chain team to ensure shipments are executed on time and in full.
- Track outbound shipments to verify timely fulfillment, delivery, and invoice creation.
- Maintain effective communication with Sales team and customers to resolve issues/challenges.
- Work with Accounting team to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, etc.) are addressed and resolved as needed.
- Independently identify and resolve issues with freight and warehousing partners for all shipments containing incomplete or inaccurate information.
- Identify opportunities to improve procedures and policies that add value to the business.
- Maintain tracking and tracing customer data records both on and off ERP system.
Requirements
- Customer Service and/or Outbound Logistics experience in a consumer food or beverage company is a plus.
- Bachelor's degree in Business, Finance, or related discipline
- Ability to work in a company with an entrepreneurial/non-structured environment
- Excellent written and verbal communication skills
- Computer literacy in MS Word, Excel, Outlook, as well as web-based applications
- Above all, the Customer Operations Coordinator must possess the highest levels of integrity and character with a positive, customer-oriented outlook.
- Problem-solving skills are essential.
- A strong desire and willingness to do whatever it takes to get the job done.
- Team oriented, collegial, and collaborative traits are a must and having the ability to prioritize and balance multiple tasks is important.
Benefits
- Short-term incentive programs specific to level and department
- Medical, dental, and vision insurance, with a current employer contribution rate of 80% towards monthly premiums, regardless of plan type selected
- Company-paid life insurance, and a 401k retirement savings plan with a company match
- Monthly cell phone allowance
- Annual allowances for personal use of Spindrift product, health and wellness, professional development, and social justice education
- A host of voluntary benefits including but not limited to additional life insurance, short-term disability and long-term disability insurance
- In addition to any paid leave benefits required by regulation, the company provides paid parental leave, vacation, sick, personal, bereavement, community service, and holiday time
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
TS
Manager providing strategic direction for welfare and self - reliance employment services. Overseeing global operations and developing training strategies for international areas.
Intern working on portfolio management and property operations at Digital Realty. Gaining experience in the data center industry while pursuing a Bachelor's or Master's degree.
Senior Services Operations Manager overseeing operations for Ricoh's Global and Vertical customers in North America. Responsible for P&L, customer relationships, and implementing operational best practices.
Junior Operations Consultant supporting benefits administration at Evertec, a financial technology company in Brazil. Responsible for administrative tasks related to retirement and BPO regulations.
Ambulatory Operations Analyst at UW Health in Rockford, IL analyzing operations for improved efficiency. Collaborating with teams and generating reports to support operational goals.
Senior Logistics Operations Manager responsible for operational performance across Milan, Bologna, and Rome. Leading teams, managing P&L, and ensuring service quality for key clients.
Gestor de Operações de Logística responsável pela operação de logística em Portugal. Envolvendo recrutamento, gestão de motoristas, e implementação de processos operacionais.
Trademark Operations Supervisor responsible for day - to - day operational functions and team leadership at Fenwick & West. Overseeing trademark support staff and ensuring efficient workflows across the trademark practice.
Agent Title Operations facilitating Title Services requests within Title Transfer & Resale sector at Hilton Grand Vacations. Coordinating, preparing, and managing documentation and customer service in a fast - paced environment.