Hybrid Customer Operations Coordinator

at Spindrift Beverage Co, Inc.

• Job title: Customer Operations Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $50,000 - $55,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, Newton, United States

About the role

• Customer Operations Coordinator managing customer orders and outbound logistics at Spindrift, ensuring accuracy and timely fulfillment in a hybrid work environment.

Responsibilities

• Receipt and verification of customer orders to process as per company guidelines in an accurate and timely manner. Responsible for up to 5,000 customer orders per year.
• Coordinate outbound shipments with warehouses, freight partners, and internal supply chain team to ensure shipments are executed on time and in full.
• Track outbound shipments to verify timely fulfillment, delivery, and invoice creation.
• Maintain effective communication with Sales team and customers to resolve issues/challenges.
• Work with Accounting team to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, etc.) are addressed and resolved as needed.
• Independently identify and resolve issues with freight and warehousing partners for all shipments containing incomplete or inaccurate information.
• Identify opportunities to improve procedures and policies that add value to the business.
• Maintain tracking and tracing customer data records both on and off ERP system.

Requirements

• Customer Service and/or Outbound Logistics experience in a consumer food or beverage company is a plus.
• Bachelor's degree in Business, Finance, or related discipline
• Ability to work in a company with an entrepreneurial/non-structured environment
• Excellent written and verbal communication skills
• Computer literacy in MS Word, Excel, Outlook, as well as web-based applications
• Above all, the Customer Operations Coordinator must possess the highest levels of integrity and character with a positive, customer-oriented outlook.
• Problem-solving skills are essential.
• A strong desire and willingness to do whatever it takes to get the job done.
• Team oriented, collegial, and collaborative traits are a must and having the ability to prioritize and balance multiple tasks is important.

Benefits

• Short-term incentive programs specific to level and department
• Medical, dental, and vision insurance, with a current employer contribution rate of 80% towards monthly premiums, regardless of plan type selected
• Company-paid life insurance, and a 401k retirement savings plan with a company match
• Monthly cell phone allowance
• Annual allowances for personal use of Spindrift product, health and wellness, professional development, and social justice education
• A host of voluntary benefits including but not limited to additional life insurance, short-term disability and long-term disability insurance
• In addition to any paid leave benefits required by regulation, the company provides paid parental leave, vacation, sick, personal, bereavement, community service, and holiday time