Hybrid Customer Manager

Posted 3 weeks ago

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About the role

  • Manages account portfolio and prepares and implements sales plans.
  • Leads and coordinates customer relationships working to understand customer needs, competitive threats, and growth opportunities.
  • Identify and develop new demand via new customer acquisition and increased share of wallet at existing accounts.
  • Input information in CRM and SmartPrice providing the required documentation aligned to the Dow sales processes.
  • Manages Sales Contracts following Dow guidelines and legal requirements according to each region and country.
  • Develops and executes sales and marketing plans delivering business goals of volume and value.
  • Collects and utilizes market intelligence to shape sales/marketing plan.
  • Leads and conducts negotiations and implements price changes and strategies.
  • Collaborates with other functions and stakeholders to deliver CX results.

Requirements

  • A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant.
  • 3+ years of relevant experience (Technical/Operations Engineering/Sales/Commercial related positions etc.)
  • Fluent in English
  • A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
  • Prior customer facing experience
  • Proven ability to hunt, prospect, and generate new customer demand
  • Familiarity with Dow’s data analytic systems (Power BI, Diamond systems, SmartPrice, OMP, etc.)

Benefits

  • Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
  • Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
  • Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
  • Student Debt Retirement Savings Match Program (U.S. only).
  • Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs.
  • Travel insurance is also available in certain countries/locations.
  • Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
  • Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
  • Competitive yearly vacation allowance.
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
  • Paid time off to care for family members who are sick or injured.
  • Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
  • Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
  • On-site fitness facilities to help stay healthy and active (availability varies depending on location).
  • Employee discounts for online shopping, cinema tickets, gym memberships and more.
  • Transportation allowance (availability varies depending on location).
  • Meal subsidiaries/vouchers (availability varies depending on location).
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location).

Job title

Customer Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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