Customer Service student position at HEIMPLANET, a company specializing in high - quality outdoor products. Engage with customers, answer inquiries, and assist with product repairs and documentation.
About the role
- Customer Experience Specialist responsible for managing customer support interactions at Tin Can. Engaging families through various platforms to foster strong relationships.
Responsibilities
- Own our support inboxes (email, text, Instagram DMs, and the occasional phone call from a curious grandparent). Respond with warmth, clarity, and lightning-speed kindness.
- Keep our KPIs in tip-top shape, like average first response time and CSAT—but also help us define what great support really looks like in a mission-driven, family-first company.
- Write and maintain our response templates so they sound like Tin Can: human, helpful, and never robotic.
- Help organize our tagging system to track trends, spot product bugs, and share smart insights with the team
- Be the voice of the customer—helping product, ops, and marketing teams understand what families are really saying
- Make it feel personal: whether it's solving a problem or celebrating a kid's first solo call, you're making moments happen every day that customers (or potential customers!) will remember
Requirements
- You’re a phenomenal writer—clear, warm, and friendly (with a great understanding of when to infuse humor into an interaction!)
- You have experience helping people (whether at a retail counter, call center, or even camp counselor gig)
- You’re organized, thoughtful, and calm under pressure
- You’re a self-starter who loves building things from scratch—and maybe even making them fun
- You’re curious and down to learn new tools (Front, Instagram, G-Suite, Slack, Notion)
- You’re not afraid to say, “I don’t know, but I’ll find out.”
- Bonus: You still remember what your childhood phone looked like ;)
Benefits
- Mission: We’re on a quest to give kids a more analog childhood—one with real conversations, real connection, and way less screen time.
- Real impact: Your work will directly shape the way customers feel cared for by Tin Can.
- Startup magic: We're early, we're scrappy, and we get to build things the right way, fast!
- Small team, big support: We're five people who really like working together—and we can't wait to add a sixth.
- Creative freedom: Got a better way to do something? Try it. No red tape, no weird corporate layers.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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