Customer Service Specialist handling inquiries about pet insurance via email, chat, and phone. Aiming for excellent client satisfaction in a hybrid work environment based in Berlin.
About the role
- Join a leading company in sporting goods as a Customer Experience Specialist. Deliver outstanding service and improve online shopping experience for Arc'teryx and Salomon brands.
Responsibilities
- Join a global leader in sporting goods and outdoor performance.
- Help customers fall in love with our brands by delivering outstanding service across digital channels.
- Collaborate with our eCommerce team to improve the online shopping experience and high touch relationship management.
- Ensure smooth processing of orders and returns by following established protocols.
- Assess and process customer warranty requests with care and accuracy.
- Respond to inquiries via live chat, email, social media, and phone.
- Become a go-to advisor on our products, helping customers find the perfect fit for their needs.
- Contribute to achieving monthly KPIs and team targets.
- Assist in the planning and execution of Golden Guest events, including on-site support.
- Manage all direct communication with Golden Guests, including onboarding, quarterly outreach, event invitations, and responding to inquiries.
Requirements
- Passion for Sports & Outdoors: You’re enthusiastic about our products and the active lifestyle they support.
- Curiosity & Drive: You’re eager to learn, stay updated on tools and trends, and understand how brands operate.
- Customer Insight: You understand consumer behaviour, media habits, and shopping preferences.
- Exceptional Communication: You’re confident and personable in both written and verbal interactions, with a warm and professional tone.
- Relationship Building: You excel at creating meaningful connections with customers, especially VIPs, and understand the importance of personalized service.
- Event Support Skills: You’re comfortable assisting with planning and hosting exclusive events, ensuring every detail contributes to a premium experience.
- Team Collaboration: You build strong relationships with colleagues and partners, and contribute positively to team culture.
- Tech Savvy: Comfortable with Excel and data sets; experience with SAP is a plus.
Benefits
- Work with globally recognized brands in a fast-paced, supportive environment.
- Gain exposure to digital commerce and cross-functional collaboration.
- Enjoy product discounts and other great perks.
- Be part of a fun, energetic, and open-minded team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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