Accompany B2B customers from project handover by Sales to a successful transition into regular operations
Independently conduct onboarding and training — digitally, by phone, or on-site when needed
Handle technical and organizational customer inquiries in 1st- and 2nd-level support and coordinate internally for complex cases
Identify process bottlenecks from the customer’s perspective and proactively propose improvements
Maintain reliable documentation in tools (ClickUp, HubSpot, etc.) and ensure clarity within the team
Work closely with Sales, Tech, and Ops to transition project customers into stable operating models
Build internal know-how and share it to support the development of the Customer Excellence team
Requirements
Experience in customer support, Customer Success, or technical project work, ideally in a B2B environment
Structured, solution-oriented working style and the ability to explain technical topics clearly
Friendly and dependable communication, even in challenging situations
Basic understanding of technical systems (e.g., building, energy, or IoT technology) or the curiosity and willingness to acquire this knowledge quickly
Experience with digital tools (e.g., ClickUp, HubSpot, GitLab, or Office 365)
Fluent German communication (C1+); strong English skills are a plus
Benefits
Flexible work with a hybrid setup (e.g., remote plus team and office days in Alzenau)
Modern office in Alzenau — quiet location, easily accessible, with high-quality hardware and excellent coffee
Digital tools, short decision-making processes, and plenty of room for initiative
Career development opportunities in a growing company, e.g., toward Senior CEM, Technical Specialist, or Team Lead
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