Hybrid Customer Excellence Manager

Posted last month

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About the role

  • Accompany B2B customers from project handover by Sales to a successful transition into regular operations
  • Independently conduct onboarding and training — digitally, by phone, or on-site when needed
  • Handle technical and organizational customer inquiries in 1st- and 2nd-level support and coordinate internally for complex cases
  • Identify process bottlenecks from the customer’s perspective and proactively propose improvements
  • Maintain reliable documentation in tools (ClickUp, HubSpot, etc.) and ensure clarity within the team
  • Work closely with Sales, Tech, and Ops to transition project customers into stable operating models
  • Build internal know-how and share it to support the development of the Customer Excellence team

Requirements

  • Experience in customer support, Customer Success, or technical project work, ideally in a B2B environment
  • Structured, solution-oriented working style and the ability to explain technical topics clearly
  • Friendly and dependable communication, even in challenging situations
  • Basic understanding of technical systems (e.g., building, energy, or IoT technology) or the curiosity and willingness to acquire this knowledge quickly
  • Experience with digital tools (e.g., ClickUp, HubSpot, GitLab, or Office 365)
  • Fluent German communication (C1+); strong English skills are a plus

Benefits

  • Flexible work with a hybrid setup (e.g., remote plus team and office days in Alzenau)
  • Modern office in Alzenau — quiet location, easily accessible, with high-quality hardware and excellent coffee
  • Digital tools, short decision-making processes, and plenty of room for initiative
  • Career development opportunities in a growing company, e.g., toward Senior CEM, Technical Specialist, or Team Lead

Job title

Customer Excellence Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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