Supporter Care Manager leading a dedicated team at Anthony Nolan to enhance the supporter experience. Overseeing enquiries, income processing, and driving improvements in supporter care services.
About the role
- Customer Excellence Manager guiding B2B clients from contract signing to stable operations. Collaborating with sales and tech teams to ensure customer success in a digital energy system.
Responsibilities
- Accompany B2B customers from project handover by Sales to a successful transition into regular operations
- Independently conduct onboarding and training — digitally, by phone, or on-site when needed
- Handle technical and organizational customer inquiries in 1st- and 2nd-level support and coordinate internally for complex cases
- Identify process bottlenecks from the customer’s perspective and proactively propose improvements
- Maintain reliable documentation in tools (ClickUp, HubSpot, etc.) and ensure clarity within the team
- Work closely with Sales, Tech, and Ops to transition project customers into stable operating models
- Build internal know-how and share it to support the development of the Customer Excellence team
Requirements
- Experience in customer support, Customer Success, or technical project work, ideally in a B2B environment
- Structured, solution-oriented working style and the ability to explain technical topics clearly
- Friendly and dependable communication, even in challenging situations
- Basic understanding of technical systems (e.g., building, energy, or IoT technology) or the curiosity and willingness to acquire this knowledge quickly
- Experience with digital tools (e.g., ClickUp, HubSpot, GitLab, or Office 365)
- Fluent German communication (C1+); strong English skills are a plus
Benefits
- Flexible work with a hybrid setup (e.g., remote plus team and office days in Alzenau)
- Modern office in Alzenau — quiet location, easily accessible, with high-quality hardware and excellent coffee
- Digital tools, short decision-making processes, and plenty of room for initiative
- Career development opportunities in a growing company, e.g., toward Senior CEM, Technical Specialist, or Team Lead
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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