Compliance Manager providing compliance advisory support for loan collections. Managing compliance risk, policy reviews, and ensuring regulatory excellence across multiple states.
About the role
- Manage allocated list of DR sites to keep debt levels low by contacting residents by phone/email/letter
- Support vulnerable and non-vulnerable customers by identifying appropriate arrears solutions
- Ensure supplies are disconnected pending payment where appropriate
- Negotiate cancellation or disconnection/reconnection of services within agreed guidelines
- Liaise with Field Services to arrange reconnection when appropriate
- Issue Aged Debt Reports to allocated clients on a monthly basis
- Assist with collating information about debt and providing effective updates to clients
- Provide full support to the Billing/Customer Services Team when needed
- Ensure all written communication adheres to company standards and client requirements
- Handle telephone calls in a manner that adheres to company and client standards
- Become fully aware of processes, procedures, systems and legislative requirements within the industry
Requirements
- Excellent communication and writing skills
- Ability to listen and display empathy
- Ability to manage conflict and conflict resolution
- Ideally have experience in credit control and/or debt recovery
- Negotiation skills
- Pro-Active attitude and use of initiative to deliver resolutions
- Motivated by hitting and exceeding targets
- A willingness to learn and focus on doing what's right for customers
- Ability to respond appropriately under pressure
- Proficient in Microsoft Office suite
- Proficient in navigating social media platforms
- Real team player and collaborative
- Genuine passion to help people and problem solve
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
CE
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