Adviseur Klantenservice MKB supporting Dutch entrepreneurs with their banking needs and business inquiries. Collaborating with a team and working in a hybrid environment to assist clients effectively.
About the role
- Customer Care Representative managing customer orders and communications for Norit, a global pharmaceutical leader. Ensuring compliance and excellence in delivery through teamwork and customer focus.
Responsibilities
- Handle incoming customer calls and process orders accurately using internal systems.
- Coordinate order details, shipment schedules, and product availability with customers and internal departments.
- Resolve customer inquiries and complaints with professionalism and efficiency.
- Manage artwork approvals and updates in collaboration with suppliers, customers, and production.
- Ensure packaging materials are ordered and aligned with specifications.
- Liaise with Quality Assurance, Regulatory Affairs, and Production for artwork feasibility and compliance.
- Maintain organized artwork files and ensure the latest versions are available for production.
- Uphold internal policies, safety standards, legislative regulations, and GMP requirements.
- Contribute to process improvement initiatives.
Requirements
- Education: HBO degree preferred.
- Experience: Minimum 3 years in sales or customer service, preferably in the pharmaceutical industry.
- Knowledge: Familiarity with GMP and regulatory requirements.
- Languages: Strong communication skills in English and Dutch, German would be an advantage.
- Customer-focused mindset with attention to detail.
- Technical curiosity.
- Team-oriented with a collaborative spirit.
Benefits
- Be part of a purpose-driven team committed to quality and innovation.
- Work in a supportive environment that values continuous improvement.
- Engage in meaningful projects that impact global pharmaceutical operations.
- Compensation: 3372 - 3941 EUR/month depending on level of experience and qualifications (CLA role)
- 13th salary
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