Tier 3 Production Support Specialist providing technical support in healthcare technology. Enhancing customer experience by addressing software - related inquiries and issues across the production environment.
About the role
- Customer Care Representative supporting patients post-surgery by answering inquiries and providing product solutions. Part of a team focusing on patient care and achieving sales targets in Nottingham.
Responsibilities
- Building trusting relationships with patients, understanding their needs and circumstances
- Communicating with patients via telephone, email and text.
- Increasing revenue for your territory through effective territory planning
- Collaborate with colleagues across departments to deliver a seamless customer experience.
- Maintain accurate and compliant records of all customer interactions
- Achieve individual and team KPIs, including customer satisfaction, conversion, and revenue targets.
Requirements
- Previous experience in customer service, telesales, or a similar customer-facing role.
- A natural ability to show empathy and sensitivity, particularly when speaking with vulnerable individuals.
- Strong communication, listening, and relationship-building skills.
- Commercially driven, motivated by achieving and exceeding targets.
- Confident using CRM systems and digital communication tools.
- Resilient, positive, and able to thrive in a fast-paced environment.
Benefits
- Competitive salary: £26,750 base salary
- Performance related bonus scheme (monthly)
- Generous benefits package, including holidays, pension, and employee wellbeing support.
- Life Assurance (1 x annual salary)
- Hybrid working model – 3 days in our Nottingham office, 2 days from home
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