About the role

  • Collaborate with internal partners to deliver accelerated and valuable outcomes.
  • Prioritize critical Moments that Matter in the customer journey.
  • Understand and apply customer experience metrics.
  • Respond to customer needs with urgency and empathy.
  • Identify and propose alternative solutions to resolve issues.
  • Be subject matter expert in business processes.
  • Analyze trends and escalate root causes through appropriate channels.
  • Contribute to the development and sharing of best practices.

Requirements

  • Associate's degree
  • Identify the urgency of tasks and prioritize accordingly.
  • Work well in a team environment of collaboration.
  • Experience evaluating systems for positive end-to-end customer experience.
  • Computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreement.
  • Experience documenting customer issues in detail in technology and processes.
  • Fluency in English. If you are in Brazil, Spanish is a plus. If you are in Mexico, Portuguese is a plus.

Benefits

  • Comprehensive mindfulness programs with a premium membership to Calm
  • Volunteer Paid Time off available after 6 months of employment for eligible employees
  • Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
  • Employee Assistance Program
  • Personalized wellbeing programs through our OnTrack program
  • On-demand digital course library for professional development

Job title

Customer Care Advocate

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

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