Collaborate with internal partners to deliver accelerated and valuable outcomes.
Prioritize critical Moments that Matter in the customer journey.
Understand and apply customer experience metrics.
Respond to customer needs with urgency and empathy.
Identify and propose alternative solutions to resolve issues.
Be subject matter expert in business processes.
Analyze trends and escalate root causes through appropriate channels.
Contribute to the development and sharing of best practices.
Requirements
Associate's degree
Identify the urgency of tasks and prioritize accordingly.
Work well in a team environment of collaboration.
Experience evaluating systems for positive end-to-end customer experience.
Computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreement.
Experience documenting customer issues in detail in technology and processes.
Fluency in English. If you are in Brazil, Spanish is a plus. If you are in Mexico, Portuguese is a plus.
Benefits
Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development
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