Hybrid Customer Account Sales Manager

at WellnessLiving

• Job title: Customer Account Sales Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Thornhill, Canada

About the role

• Customer Account Sales Manager at WellnessLiving developing customer relationships and leading a sales team. Achieving sales goals in a hybrid working environment from Thornhill, Canada.

Responsibilities

• Meet or exceed the sales & retention goals for the customer account team.
• Develop and maintain lasting relationships with existing WellnessLiving customers, improve client utilization and product/service adoption rates.
• Motivate, coach and mentor the sales team while managing and training the team.
• Observe, monitor, track performance and conduct performance reviews for the team.
• Analyze and interpret metrics and develop plans and training for improvements accordingly.
• Continually assess sales and support process and document/implement changes for success.
• Review and develop effective reporting to motivate staff and monitor performance and results.
• Leading by example, develop and preserve an energetic, highly effective culture that inspires employee engagement, effective processes and subsequently surpasses even the most aggressive stakeholder expectations.
• Establish standards for service levels, call handling, and performance monitoring measures.
• Create processes to capture, analyze, leverage and share customer insights in order to improve overall customer experience.
• Collaborate with other sales management to craft solutions to meet customer needs.
• Continue to improve and implement program guidelines and processes.
• Generate and implement on-going reporting to track outbound activity and continuously improve KPIs.
• Work closely with the Onboarding department to bridge gaps in communication, identify reasons for churn and forecast opportunities for retaining customers/closing sales.
• Facilitate frequent team meetings to discuss team goals and targets, and communication meeting outcomes with Sales management.

Requirements

• Demonstrated success in achieving or exceeding sales and retention goals.
• At least 3 years' experience in a sales leadership role, preferably in a SaaS environment.
• Ability to develop lasting relationships with customers and enhance product/service adoption.
• Strong communication skills for effective team communication and hands-on leadership.
• Analytical skills to track team performance and conduct reviews.
• Experience in assessing and implementing changes for improved Customer Growth processes.
• Proficient in developing reporting systems to monitor team performance and KPIs.

Benefits

• Competitive salary
• Vacation
• Hybrid/remote work environment
• Opportunities for career growth and development
• Work in a culture that values creativity, collaboration, and continuous learning