AI Advanced Digital Content and Learning Specialist using generative AI for digital learning projects in UK schools. Collaborating across teams to innovate content creation and enhance learning solutions.
About the role
- Seeking a Salesforce Operations Management Product Manager to oversee the platform performance and improvements at Ford. Work with stakeholders to prioritize features for business success.
Responsibilities
- Oversee the Salesforce platform, ensuring its optimal performance, efficiency, and alignment with business objectives.
- Define and execute the product roadmap for Salesforce operations, driving continuous improvement and maximizing the value of our Salesforce investment.
- Work closely with stakeholders across sales, marketing, customer service, and IT to understand their needs, prioritize features, and deliver solutions that enable their success within the Salesforce ecosystem.
Requirements
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- 5+ years of experience in Salesforce operations management, with a strong understanding of the Salesforce platform and its core functionalities (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
- Proven track record of managing Salesforce projects and delivering measurable results within a Salesforce environment.
- Strong understanding of Salesforce best practices, data management principles, security concepts, and business processes as they relate to Salesforce.
- Excellent analytical, problem-solving, and communication skills, with the ability to explain complex technical concepts to non-technical audiences.
- Ability to work effectively in a fast-paced, collaborative environment that uses Agile development methodologies within the Salesforce ecosystem.
- Experience with Salesforce declarative development tools (Flows, Process Builder, Validation Rules, etc.) and Apex code (preferred).
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