Senior Manager leading tech teams building out Credit Bureau disputes experience for Capital One. Collaborating with multiple business aspects to solve critical problems for agents and customers
About the role
- Product Manager leading the transformation of claims phone systems at GEICO. Collaborating with engineering and telecom teams to enhance customer interactions and automation.
Responsibilities
- Lead cross-functional teams to design, develop, and launch telecommunication applications
- Translate strategic business objectives into actionable product requirements
- Identify opportunities to implement intelligent automation, AI, and workflow optimization
- Establish and monitor key success metrics
- Collaborate closely with engineering and machine learning teams
Requirements
- Bachelor’s degree
- Minimum 5 years of experience in Product Management
- Successful track record in developing consumer-facing web and mobile applications
- Experience managing the product lifecycle
- Expertise in using quantitative and qualitative data
- Exceptional communication and influencing skills
- MBA or equivalent experience (preferred)
- Extensive experience in contact center migrations (preferred)
Benefits
- 401K savings plan with 6% match
- Comprehensive Total Rewards program
- Market-competitive compensation
- Performance and recognition-based incentives
- Tuition assistance
- Mental healthcare support
- Fertility and adoption assistance
- Employee engagement and recognition programs
- Flexibility to work from anywhere in the US for up to four weeks per year
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