Product Manager leading the transformation of claims phone systems at GEICO. Collaborating with engineering and telecom teams to enhance customer interactions and automation.
Responsibilities
Lead cross-functional teams to design, develop, and launch telecommunication applications
Translate strategic business objectives into actionable product requirements
Identify opportunities to implement intelligent automation, AI, and workflow optimization
Establish and monitor key success metrics
Collaborate closely with engineering and machine learning teams
Requirements
Bachelor’s degree
Minimum 5 years of experience in Product Management
Successful track record in developing consumer-facing web and mobile applications
Experience managing the product lifecycle
Expertise in using quantitative and qualitative data
Exceptional communication and influencing skills
MBA or equivalent experience (preferred)
Extensive experience in contact center migrations (preferred)
Benefits
401K savings plan with 6% match
Comprehensive Total Rewards program
Market-competitive compensation
Performance and recognition-based incentives
Tuition assistance
Mental healthcare support
Fertility and adoption assistance
Employee engagement and recognition programs
Flexibility to work from anywhere in the US for up to four weeks per year
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