Customer Success Consultant managing product lifecycles for Zoopla, a leading UK property website. Liaising between sales, finance, and technical departments to ensure seamless service.
EM
Hybrid CRM & Email Marketing Manager – Full-time, 100% remote possible
Posted 4 months ago
About the role
- CRM & E-Mail-Marketing Manager developing email and CRM strategies for a Berlin-based health startup. Focused on improving customer journeys and retention through automation and data-driven campaigns.
Responsibilities
- CRM, email & WhatsApp marketing
- Planning, execution & optimization of campaigns and automations (Klaviyo, ChatArmin)
- Development of targeted customer journeys for customers & partners
- Segmentation, A/B testing, performance analysis, and more with a focus on retention & reactivation
- Collaboration & coordination
- Close alignment with Marketing, Design, Product & Copywriting
- Briefings & sparring for content, landing pages and lead campaigns
- Managing CRM processes with HubSpot, Typeform and Gorgias
Requirements
- At least 2 years of experience in CRM or email marketing (DTC or health sector a plus)
- Strong knowledge of Klaviyo — initial experience with ChatArmin or WhatsApp marketing desirable
- You think in funnels, love automation and find pragmatic solutions
- Good balance of analytical mindset and creative intuition
- Self-driven, hands-on and proactive — you don’t wait to be assigned tasks
- Fluent German (C1) & good English
- Bonus: copywriting skills or a background in health topics
Benefits
- Purposeful work: we help people with real health issues
- Exciting challenges: technical, strategic and content-related
- Visibility & responsibility: you truly make an impact
- Freedom & ownership: your ideas matter
- Steep learning curve & collaboration: work with experts in medicine, marketing & product
- Flexible working hours, home office & great team vibes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Working student supporting Customer Success at VAARHAFT, a young startup focused on the authentication of digital media. Engage with customers to ensure smooth product usage and build relationships.
Customer Success Manager II ensuring customer satisfaction and driving product adoption at Meltwater. Collaborating with teams to provide strategic support and maximize customer value in a hybrid role.
Manager of Customer Success at BlueCat, driving strategy and inspiring teams to elevate customer experiences across complex networks.
CRM Operations Manager for Veepee implementing campaigns and collaborating with various teams. Managing projects, user testing, and optimizing processes for marketing initiatives.
Operations Manager responsible for enhancing Customer Success through data - driven strategies at a Berlin healthtech startup. Focused on customer experience, efficiency, and process optimization.
CRM Specialist at METRO driving engagement through data - driven direct marketing efforts. Collaborating across teams to enhance effectiveness of marketing strategies using Microsoft Dynamics 365.
CRM Analyst supporting marketing campaigns for a major jewelry brand in Brazil. Collaborating with teams to analyze customer behavior and optimize CRM strategies.
Customer Success Assistant engaging with clients through various platforms. Supporting store teams and addressing customer needs focused on relationship building and satisfaction.
Senior Client Success Manager managing high - value accounts and driving client satisfaction for healthcare providers. Ensuring effective platform engagement and retention in a high - growth startup environment.