Senior CRM Manager developing strategies to optimize customer engagement and retention for a fintech startup. Leading multi - channel campaigns and driving lifecycle marketing for global customers.
About the role
- CRM Coordinator supporting promotional campaigns and marketing activities for an online gaming operator in a dynamic environment. Collaborating with the CRM team and stakeholders to analyze campaign effectiveness and strategies.
Responsibilities
- Working with the Head of CRM to plan, organize, execute and analyze promotional and lifecycle campaigns to the current customer database across all sites.
- Work with the CRM team to implement the promotional strategy, ensuring campaigns are within budget ensuring a positive return on investment
- Work alongside the rest of the CRM team in planning and managing content on all aspects of the product through CMS tools
- Work alongside multiple stakeholders across various locations to ensure requirements are met across campaigns and player groups
- Assisting the Head of CRM in analysing and reporting on KPI’s with full campaign analysis for each promotion enabling the business to understand the effectiveness of the activity
- Regular reviews of competitor promotions and best practice
Requirements
- Previous experience in a similar role, preferably in the iGaming, fintech or tech industry
- Experience of actively using and optimising CRM techniques including segmentation, campaign planning, implementation and evaluation
- Good IT skills including strong experience of Microsoft Office
- Experience with CRM channels; email, SMS, web push
- Ability to work well under tight deadlines and multi-task
- Experience of working with Optimove or Omega is a plus
- Good technical skills in HTML preferred
- Experience of working with Content and/or Campaign Management Systems preferred
- Creative eye
- Analytical mind
- Strong technical background
Benefits
- Exciting opportunity to play a pivotal part in the growth and development of a rapidly growing industry
- Competitive salary with health benefits and health insurance
- Attractive bonus packages
- Continuous training and development to enhance your knowledge.
- Career development and growth
- Flexible work
- Social events
- Health allowance
- Diversity of roles, projects, and challenges
- Excellent team-oriented, fun international work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Quality Manager ensuring consistent quality of customer service management at MTN Nigeria. Developing and enforcing policies and managing controls for customer success in the telecommunications sector.
Technical Support Manager responsible for technical inquiries at TomTom's automotive solutions. Delivering high - quality support and collaborating with various teams.
Technical Success Manager II at TomTom delivering technical support for automotive solutions. Collaborating with teams to enhance customer experience in a cross - functional role.
Coordenador de Customer Success atuando em empresa de tecnologia especializada em soluções SaaS. Direcionando equipe e operações com foco em engajamento de clientes e resultados financeiros.
Senior Customer Success Manager at ProductPlan ensuring customers realize full value of software solutions. Managing lifecycle from onboarding to renewal to drive satisfaction and product adoption.
Scaled Customer Success Manager at Minga enhancing customer onboarding and adoption. Focused on digital engagement strategies for schools using educational software.
Customer Success Manager enhancing client outcomes through bridge building in facility management software. Supporting public organizations with a focus on relationship management and software training.
Customer Success Manager defining successful adoption and guiding customers at Pontosense. Collaborating with Sales, Product, and Operations to enhance customer experience.
Customer Success Manager helping customers successfully integrate Pontosense technology into their operations. Guiding adoption and collaborating with Sales, Product, and Operations teams.