Working with the Head of CRM to plan, organize, execute and analyze promotional and lifecycle campaigns to the current customer database across all sites.
Work with the CRM team to implement the promotional strategy, ensuring campaigns are within budget ensuring a positive return on investment
Work alongside the rest of the CRM team in planning and managing content on all aspects of the product through CMS tools
Work alongside multiple stakeholders across various locations to ensure requirements are met across campaigns and player groups
Assisting the Head of CRM in analysing and reporting on KPI’s with full campaign analysis for each promotion enabling the business to understand the effectiveness of the activity
Regular reviews of competitor promotions and best practice
Requirements
Previous experience in a similar role, preferably in the iGaming, fintech or tech industry
Experience of actively using and optimising CRM techniques including segmentation, campaign planning, implementation and evaluation
Good IT skills including strong experience of Microsoft Office
Experience with CRM channels; email, SMS, web push
Ability to work well under tight deadlines and multi-task
Experience of working with Optimove or Omega is a plus
Good technical skills in HTML preferred
Experience of working with Content and/or Campaign Management Systems preferred
Creative eye
Analytical mind
Strong technical background
Benefits
Exciting opportunity to play a pivotal part in the growth and development of a rapidly growing industry
Competitive salary with health benefits and health insurance
Attractive bonus packages
Continuous training and development to enhance your knowledge.
Career development and growth
Flexible work
Social events
Health allowance
Diversity of roles, projects, and challenges
Excellent team-oriented, fun international work environment
Customer Success Associate at Sprout Solutions ensuring excellent customer experiences and assisting with implementations in a hybrid work setup. Collaborating with cross - functional teams for seamless service delivery.
Customer Success Manager at VisibleThread, assisting clients with onboarding, renewals, and strategic value. Leading customer satisfaction initiatives and promoting product adoption with excellent communication skills.
Supervisor managing customer success processes for a prominent Out of Home media company in Brazil. Overseeing pre - sales, renewals, and customer growth initiatives with an emphasis on efficiency.
Career Success Manager supporting participants through individual guidance and job coaching at a growing Learning & Development company. Empowering individuals with skills for tech and data careers.
Sage Intacct Client Success - Senior at CLA managing solutions for clients across multiple ERP systems. Overseeing technical aspects of implementations and fostering client relationships locally and nationally.
Customer Success Agent managing inquiries and resolutions for Click&Boat's customers. Working in a dynamic team to ensure service quality and effective communication.
Operations Manager overseeing operational excellence for Customer Success at Xero. Partnering with leadership and implementing continuous improvement strategies with a focus on AI integration.
Customer Success Manager empowering clients in social advertising through training and strategic consultation. Supporting emerging platforms like Snapchat, TikTok, Twitter, and Google for global clientele.