Senior Telecommunication Business Analyst managing IT demand for business stakeholders in satellite communications. Collaborating across international teams to ensure requirements align with technological capabilities.
About the role
- CRM Business Analyst optimizing Salesforce for insurance sales teams. Advocates for stakeholder needs and collaborates within an Agile environment to enhance CRM experience.
Responsibilities
- Function as the first line of support and troubleshooting for Insurance users, escalating to the appropriate IT Team when necessary.
- Collect and prioritize all incoming requests for the Insurance CRM.
- Build and maintain relationships with various partners to understand stakeholder perspective.
- Act as a central information resource for internal and external business partners.
- Review business requirements with stakeholders to ensure comprehensive understanding and timely delivery of solutions.
- Create detailed user stories.
- Manage the intake of requests and inquiries from various internal stakeholders.
- Develop change management plans for new releases, including communication and training.
- Lead and manage projects that support CRM enhancements.
Requirements
- Minimum of 3 years’ experience in CRM administration, business analysis, and development.
- Exceptional written and verbal communication skills.
- Exceptional knowledge of Salesforce administration.
- Salesforce certifications are an asset.
- Sales experience is considered an asset.
- Awareness of Insurance wholesaling processes pertaining to financial advisors is an asset.
- Experience with Agile Management Frameworks such as Scrum and Kanban is an asset.
- Excellent organizational skills and the ability to multi-task.
- Proficiency with Microsoft Office tools, especially Excel, Word, PowerPoint, and Windows.
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal and sick days, and range of statutory leaves of absence
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Business Analyst utilizing data analysis to drive business decisions for QBE. Collaborating with stakeholders to provide insights and recommendations based on data.
Data Solutions Analyst designing enterprise data systems for the Alberta Office of Statistics and Information. Building data pipelines, ensuring data quality, and supporting policy decisions across government.
Business Analyst responsible for supporting marketing campaign design and approvals at Sun Life. Collaborating with IT and business groups to ensure successful marketing initiatives.
Business Analyst working as part of a transformation team at Kocho. Focusing on business strategy and requirements to facilitate technology adoption for clients.
Business Analyst collaborating with clients to build innovative solutions. Engaging closely with Product Owners to translate requirements into actionable User Stories in an agile environment.
Senior Business Analyst at fintech firm focusing on establishing a business providing digital solutions and application development. Collaborate with stakeholders and translate business needs into functional designs.
Junior OKR & Business Analyst supporting TMO in driving strategic alignment through OKR framework. Collaborating with teams to provide actionable insights for decision - making in a multicultural environment.
Business Process Analyst ensuring data integrity and analysis within pricing team at Arjo. Collaborating cross - functionally and managing contract database for healthcare pricing and analytics.
Hybrid Business Analyst & Project Manager at Fitch Ratings in New York. Serving as a critical bridge between BRM teams and technical delivery groups.