CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Collect sums owed by the customers and ensure differences in accounts receivables are resolved in a timely manner in close collaboration with Sales, internal SSC, and Customer Service.
- Act as first proactive customer contact for collection-related requests.
- Ensure accurate customer clearing in close collaboration with the internal SSC.
- Advise Customer Service in the creation and execution of credit and debit notes.
- Monitor automatically sent dunning letters and coordinate with Customer Service, Sales, and customers.
- Ensure Finance-related Customer Master Data is properly maintained.
- Proactively trigger legal actions to resolve collection issues.
- Assess customer credit information using an external insurance and credit data provider; calculate credit limits, define risk category, and ensure correct approval.
- Release blocked orders based on credit availability and overdue amount ensuring approval according to authorization catalogue.
- Act according to the Group Credit Policy.
- Support accounts receivables related reporting on a monthly basis.
- Align on payment plans with customers and ensure internal approval.
- Continuously improve own area of responsibility and support related initiatives.
- Scope: Multi-country; Budget responsibility: no; Leadership: no.
Requirements
- A degree in Business, Economics, or Finance.
- 3+ years of experience in Accounting, Credit Management, or a related field.
- Experience in a multinational matrix organization.
- Strong service orientation, customer focus, and persuasive communication skills.
- Independent, reliable, and detail-oriented.
- Excellent Excel and MS-Office skills.
- Knowledge of SAP FI or a comparable ERP system.
- Adaptability to change and ambiguity.
- Fluent in English (B2 level or higher); additional European languages are a plus.
Benefits
- Hybrid work arrangement (Budapest)
- Equal Opportunity Employer; diversity and inclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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