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Dana IncorporatedSenior System Engineer – EV Platform
Senior System Engineer for EV platform managing technical execution and integration of vehicle systems in Rovereto, ensuring alignment with strategic goals and customer needs.
About the role
- Take over support requests from the service desk and process them in a solution-oriented manner
- Forward support requests to relevant specialist departments when root cause lies elsewhere
- Restore service by eliminating the cause of the fault or providing a workaround
- Create problem tickets for troubleshooting via Problem Management when root cause cannot be rectified immediately
- Escalate to development department if solution cannot be found at 2nd Level Support
- Ensure support requests and incident reports are processed within agreed resolution times and SLAs
- Escalate via group management if defined SLAs cannot be met
- Monitor processing status of open support requests and initiate countermeasures for long resolution times
- Promptly document incident reports according to service agreements
- Evaluate incident reports, analyze trends, and take measures, including forwarding information to group management
- Proactively request customer information as part of the service agreement
- Support handover of installations from project management to Customer Service and document handover
- Train new employees and check/supplement customer and internal documentation
- Execute small projects from Customer Service
- Collaborate in 3-shift operation according to shift planning
Requirements
- Bachelor's degree in related field or equivalent combination of education, training, and experience
- 3-5 years direct experience preferred
- Excellent IT knowledge (software, hardware, networks, OS, protocols)
- Good knowledge of electrics and mechanics
- Basic knowledge of warehouse logistics processes and automation systems
- Excellent communication skills both written and verbal
- Excellent command of the English language; German is a plus
- Ability to record complex technical issues both orally and in writing
- Ability to work well under pressure
- Authorization to work in the U.S.
- Passport or ability to obtain passport
- Travel expected up to 50%
- Ability to lift up to 30 pounds and perform physical activities (sitting, standing, walking, climbing ladders)
Benefits
- 2 remote days per week
- Half day Fridays
- A beautiful new, state-of-the-art, office complex in Kennesaw, GA
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Subsidized food delivery
- Monthly celebrations
- Quarterly employee events
- Corporate Social Responsibility including recycling, sustainability and volunteering
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
TS
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