ZG
ZEISS GroupSystem Engineer – Cloud & Platform Services
System Engineer managing VDI infrastructure and AWS Cloud solutions for ZEISS corporate IT. troubleshoot user requests and maintain IT systems in operational teams across multiple locations.
About the role
- APP: generate indicators and support their analysis to guide decision-making
- Monitor and address system accessibility failures, implementing corrective actions, applying updates, or contacting the responsible vendor to maintain uninterrupted system access
- Act as a facilitator between the business and delivery teams for improvements and projects
- Ensure alignment between business areas and the IT department
- Mediate conflicts involving scope, escalating relevant actions when necessary
- Support the system operation of the areas under your responsibility
- Operate the area's tools, ensuring execution of processes
- Support and maintain technical solutions delivered to the business
- Actively participate in agile ceremonies
- Support the Product Owner in backlog prioritization
- Contribute to writing user stories and acceptance criteria
- Monitor and report metrics
- Collaborate on continuous process improvement, suggesting adjustments to increase efficiency
- Ensure deliveries follow agile quality practices, continuous integration, and incremental releases
Requirements
- APP: Understand store mechanics, publishing processes, and KPIs generated by stores
- Experience executing projects using PMI and Agile methodologies in IT
- Experience gathering and organizing business requests, preparing Project Charters to evaluate new demands
- Experience supporting day-to-day operations from an IT perspective
- Experience using tools such as JIRA, Azure DevOps, Trello, etc.
- Ensure alignment between business areas and the IT department
- Experience leading meetings with business stakeholders to elicit and define requirements
- Experience leading meetings with development teams and vendors to request services
- 4 to 5 years of experience in the field
- Bachelor's degree in technology or engineering
- Practical experience with Scrum and/or Kanban
- Experience in multidisciplinary agile environments
- Ability to act as a facilitator between business and technology within an agile context
- Desirable: knowledge of OKRs or other agile result-management practices
- Knowledge and experience working on diverse IT projects and requests using agile methodologies
- Certifications such as PMP or other agile methodology certifications
- ITIL certification
- Experience working as a Systems Analyst on various projects
- Prior experience at an IT consultancy (e.g., Accenture, CI&T, Concrete), an advertising/digital marketing agency, or a technology startup
- Certifications in agile methodologies (CSM, PSM I/II, SAFe Agilist, Kanban Management Professional)
- Experience in agile transformation or supporting teams in adopting agile practices
- Knowledge of Lean Inception or agile discovery practices
Benefits
- Hybrid work model
- Flexible hours
- Transportation allowance
- Meal allowance
- Food/grocery allowance
- Health insurance
- Dental plan
- Profit sharing
- Birthday day off
- Discounts with partner companies
- Zenklub – emotional support platform for employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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