Operations Team Member operating cremation processes for pet aftercare service. Supporting pet parents and veterinary professionals with dignity, compassion, and care in a close - knit team environment.
About the role
- Contract Operations Specialist at AstraZeneca working on Market Access processes and managing contract operations. Collaborating with customers and teams to ensure accurate and timely payments.
Responsibilities
- Validate, Monitor and Update Customer Master Data.
- Work with Customer Facing Team and Customers to obtain accurate membership rosters
- Process, monitor, review, measure, track, validate, research, analyze and report on customer activity/utilization reported by contract customers, wholesalers, and others using chargebacks, rebates and sales data.
- Understand and interpret contract language and regulations as it relates to contract setup and maintenance to ensure accurate calculation of customer reimbursements.
- Develop and maintain strong working relationships to facilitate the exchange of key information, understand and address needs, and clarify contract requirements with internal and external customers.
- Collaborate with peers to manage priorities and coordinate efforts with a focus on providing excellent customer service.
- Contribute to contract management and strategy approaches through knowledge of reimbursement arrangements and potential business operations capabilities.
- Meet and understand all compliance-related requirements such as completion of mandatory training, adherence to audit controls, and adherence to all AZ policies, SOPs, job aids, and Sarbanes-Oxley requirements.
- Participate on cross-functional teams lending support and input from a Market Access perspective as well as special projects as assigned by management.
- Develop and communicate reporting techniques/tools emphasizing trend analysis as it relates to strategy development, contract performance, and compliance.
- Proactively seeks and recommends enhancements and improvements in Market Access claims processes, including recommending resources, new approaches, negotiating agreeable solutions, or involving next-level management as needed.
Requirements
- Bachelor’s degree
- 3 plus years business experience
- Contract Language Experience
- Logic and mathematical skills
- Highly proficient in Excel, Word & Power Point
- Demonstrated ability to manage multiple tasks/projects simultaneously
- Strong attention to detail and trends
- MBA (Desired)
- Understanding of AZ business model with specific knowledge of contract operations (Desired)
- Pharmaceutical or related healthcare business experience (Desired)
- Specialty Pharmacy experience (Desired)
Benefits
- qualified retirement program [401(k) plan]
- paid vacation and holidays
- paid leaves
- health benefits including medical, prescription drug, dental, and vision coverage
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Operations Team Member at Gateway Services providing pet aftercare support through daily operational activities. Responsibilities include the operation of equipment and quality control in a compassionate environment.
Senior Analyst managing complex financial accounts at Truist. Ensuring operational excellence while coordinating cash processing and account management duties.
Wealth Securities Operations Specialist performing processing functions for Wealth accounts and leading procedure creation. Ensuring operational excellence while managing workloads and acting as SME in securities operations.
Process Engineer at RAS LaVrar streamlining processes and working with software developers. Building roadmaps, automating tasks, and maintaining process documentation for a high - volume legal practice.
Operations Admin performing various administrative tasks that support the firm's daily operations. Involves data management and coordination with third - party vendors.
Operations Manager overseeing operations, customer service, and employee relations at Uline’s Washington branch. Leading a high - performing team for warehouse and administrative excellence.
Data Administrator providing administration and data entry support for billing operations at SiteMinder. Ensuring timely processing and maintenance of accurate customer invoices and records.
Reinsurance Operations Analyst support for excess reinsurance treaties and internal customers. Interacts with reinsurers and manages claims while ensuring accurate reporting and compliance.
Customer Operations Associate with Capi ensuring seamless customer experience and managing client payment queries related to compliance in Douala.