Help Desk Specialist Tier II providing IT support for federal government contracts in fast - paced environment. Managing technical support for desktop, networking, and conferencing technologies.
About the role
- Audit provider contracts and maintain secure physical and electronic records. Ensure payment accuracy and coordinate contract file transitions for Centene's healthcare network.
Responsibilities
- Audit provider information to ensure consistency in provider setup and contract language
- Ensure accurate and safe storage of all provider contract files
- Audit all provider information to ensure payment accuracy as outlined in the contract
- Respond to audit inquiries and work with internal team to address audit quality results and assist with making necessary changes
- Ensure storage formatting compliance with internal systems
- Maintain primary control of all provider contract files and records ensuring files are secure and stored appropriately
- Serve as the “gatekeeper” for all physical files including files check in and out
- Create, change, edit, or terminate new and existing provider (electronic and physical) contract files and records according to retention guidelines
- Coordinate with functional teams to ensure seamless transitions of provider contract files from credentialing, approval, scan, and storage
Requirements
- High school diploma or equivalent
- 3+ years experience managing large databases
- 3+ years experience with provider information systems
- 3+ years performing quality data audits
- Proficient in Excel
- Proficient in Access
- Candidates must be in Illinois to be considered for this role
- Ability to attend occasional in-person meetings (Burr Ridge, IL)
Benefits
- competitive pay
- health insurance
- 401K plan
- stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
- comprehensive benefits package
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