OpenText Content Server Training Specialist designing, developing, and delivering IT training for users. Supporting adoption and enhancing performance in a hybrid work environment.
Responsibilities
Conduct training sessions on site and virtually for Business users on the applications developed in OpenText Content Server.
Partner with PMO & BA teams to ensure training aligns with the Organizational standards.
Research, develop, and revise training courses and maintain accurate training catalogs.
Create instructor materials including course outlines, background content, and training aids.
Develop student materials such as manuals, workbooks, handouts, certificates, and evaluation forms.
Deliver training through various formats including: Instructor-led classroom sessions, Online, self-paced modules, Desk-side coaching, Workshops and seminars.
Assess training effectiveness and implement improvements.
Collaborate with subject matter experts and stakeholders to ensure training aligns with business needs.
Requirements
Hands-on experience with OpenText Content Server functionalities such as Document Management, Workflows, Forms, Metadata, Search, WebReports, and Records Management.
Experience as a Business Analyst or end user of OpenText products.
Minimum of 4 years in information systems development, training, or related field.
At least 2 years of experience developing and delivering IT and end-user training on computer hardware and application software.
Strong communication, presentation, and training skills.
Knowledge of instructional design and adult learning principles.
Ability to tailor training to various technical skill levels.
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