Content Marketeer crafting engaging narratives in energy management and EV charging to support Smappee’s commercial growth, driving innovation for sustainability.
About the role
- Community Content Moderator responsible for monitoring online forums and social media posts for Webloyalty. Engaging with users to minimize negative commentary and address inquiries.
Responsibilities
- Monitor postings on various online forums and social media platforms
- Engage with the community, investigate issues, provide customer support, or respond to enquiries
- Manage each channel where customer services can be contacted
- Identify, anticipate, and respond to member queries
Requirements
- Must have experience with content moderation, trust and safety, social media operations, incident management, risk, compliance, investigations, analytics
- Resume must show strong customer service experience background with role progression
- Key words or phrasing must indicate experience and awareness on social media platforms, content types, moderation decisions, incident handling, root cause, reporting, and data analysis
- Resume must show analytical indicators such as reporting, preparing dashboards, metrics, case analysis, investigations, quality, audits, trend identification or data-drive decision-making
Benefits
- Temporary Hybrid Set-up (Once a week onsite)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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