Community Content Moderator responsible for monitoring online forums and social media posts for Webloyalty. Engaging with users to minimize negative commentary and address inquiries.
Responsibilities
Monitor postings on various online forums and social media platforms
Engage with the community, investigate issues, provide customer support, or respond to enquiries
Manage each channel where customer services can be contacted
Identify, anticipate, and respond to member queries
Requirements
Must have experience with content moderation, trust and safety, social media operations, incident management, risk, compliance, investigations, analytics
Resume must show strong customer service experience background with role progression
Key words or phrasing must indicate experience and awareness on social media platforms, content types, moderation decisions, incident handling, root cause, reporting, and data analysis
Resume must show analytical indicators such as reporting, preparing dashboards, metrics, case analysis, investigations, quality, audits, trend identification or data-drive decision-making
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