CE
Admissions Team Lead responsible for coordinating patient access operations at Cedars - Sinai Medical Center. Ensuring efficient registration processes and team performance within a hybrid work model.
About the role
- Contact Center Supervisor responsible for team performance and customer service excellence at Christian Care Ministry. Leading a team of Member Service Representatives to ensure quality service delivery.
Responsibilities
- Prays with internal/external customers and actively demonstrates biblical leadership values
- Supervises team of Member Service Representatives by demonstrating successful continuous improvement performance techniques
- Supports the operation by effectively communicating, demonstrating, inspecting, and enforcing job expectations (i.e. daily huddles, monitoring requirements, employee coaching techniques, continuous improvement methodology, policy and procedure enforcement)
- Monitors, reviews, and provides regular individualized feedback to staff in the areas affecting the quality and quantity of work.
- Communicates in a kind, clear, and concise manner that supports positive intent
- Uses contact center data to determine if team members are performing in acceptable ranges and reward or correct behavior as needed
- Keeps consistent documentation of performance feedback to staff via 1-on-1 meetings weekly, monthly, and normal review cycles
- Briefs immediate manager regularly on issues or opportunities revealed through customer interactions and provides recommendations for sustained resolution
- Regularly reviewing and analyzing statistical reports on agent activity, call volume, types of calls and manage accordingly
- Maintains a complete understanding of, and have the ability to apply the CCM guidelines relating to member issues
- Contribute to the exercise and expression of the Ministry’s Christian beliefs
- All other duties as assigned
Requirements
- HS Diploma/GED and 3-5 years of customer service related experience required; Bachelor’s degree in business or related field preferred
- Priority will be given to candidates with prior leadership experience in a customer service/contact center environment
Benefits
- 100% paid Medical for employees/99% for family
- Generous employer Health Savings Account (HSA) contributions
- Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
- 6 weeks of paid parental leave (for both mom and dad)
- Dental - two plans to choose from
- Vision
- Short-term Disability
- Accident, Critical Illness, Hospital Indemnity
- 401(k) – up to 4% match on ROTH or Traditional contributions
- Generous paid-time off and 11 paid holidays
- Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
- Employee Assistance Program including no cost, in-person mental health visits and employee discounts
- Monetary Anniversary Awards Program
- Monetary Birthday Awards
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Admissions Team Lead overseeing patient access, registration, and compliance in a specialized clinic setting. Leading team workflow and ensuring high - quality patient service standards in a hybrid role.
Sales Supervisor at Toyota Insurance leading a contact center team to achieve sales and retention targets. Overseeing performance, coaching agents, and ensuring compliance with policies.
Call Center Agent providing assistance to clients regarding (care) aids from ProSenio. Responsible for client inquiries and actively improving internal processes.
Customer Advisor handling Entel Chile inquiries via phone and closing sales for mobile and home products. Involves both remote and onsite work in San Miguel, Peru.
Atención telefónica y ventas de productos móviles y hogar en Entel Chile. Buscamos asesores telefónicos para el equipo de ventas de Entel en Lima.
Call Center Rep at Children's Minnesota responsible for answering calls and providing expert knowledge of services. Requires strong communication skills and customer service experience.
Asesor telefónico de ATC Cross Selling para Entel Chile manejando consultas y ventas. Proporcionando soporte y atención a usuarios de Entel en el área de Magdalena del Mar.
Call Center Sales Representative managing customer interactions via calls, chats, and emails for AT&T. Identifying sales opportunities and resolving customer issues in a fast - paced hybrid environment.
Call Center Representative assisting customers with automotive parts needs at NexaMotion Group. Providing excellent customer service and driving sales in a fast - paced environment.