About the role

Claims Consultant managing large and complex commercial property claims in Canada and internationally. Engaging with stakeholders to provide excellent service and settle claims effectively.

Responsibilities

Manage, investigate, analyze, negotiate and resolve large and complex commercial property claims generally with exposures over $1M or involving specialized kind of loss within Canada and internationally
Engage and manage internal and external counsel, consultants, adjusters, accountants and engineers to confirm coverage, determine liability and assess damages
Mentor, guide and provide technical advice to regional file handlers to ensure consistent and effective claims handling and support long term succession planning
Train colleagues on complex claims handling
Work with Underwriting, Loss Prevention and other stakeholders to identify potential risks, hazards and trends, sharing feedback and lessons learned
Provide brilliant customer service to brokers, customers, and colleagues
Deliver and exceed on all key performance indicators as it relates to loss development and loss adjustment expenses, claims leakage control and expense management
Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations
Effectively negotiate claims when appropriate
Attend settlement conferences and trials
Attend loss locations and other client and broker meetings, when appropriate

10+ years experience with direct handling of large and complex commercial property claims
Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position
Undergraduate Degree or CIP designation (asset)
Functional Bilingualism (French / English) – Need to interact on a regular basis with a French-speaking and English-speaking clientele and colleagues across the country
Flexible to travel as needed

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different.