RS
RELEX SolutionsSolution Consultant, Melbourne
Solution Consultant optimizing RELEX supply chain solutions for clients. Collaborating on project delivery and customer engagement in Melbourne.
About the role
- Manage, investigate, analyze, negotiate and resolve large and complex commercial property claims generally with exposures over $1M or involving specialized kind of loss within Canada and internationally
- Engage and manage internal and external counsel, consultants, adjusters, accountants and engineers to confirm coverage, determine liability and assess damages
- Mentor, guide and provide technical advice to regional file handlers to ensure consistent and effective claims handling and support long term succession planning
- Train colleagues on complex claims handling
- Work with Underwriting, Loss Prevention and other stakeholders to identify potential risks, hazards and trends, sharing feedback and lessons learned
- Provide brilliant customer service to brokers, customers, and colleagues
- Deliver and exceed on all key performance indicators as it relates to loss development and loss adjustment expenses, claims leakage control and expense management
- Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations
- Effectively negotiate claims when appropriate
- Attend settlement conferences and trials
- Attend loss locations and other client and broker meetings, when appropriate
Requirements
- 10+ years experience with direct handling of large and complex commercial property claims
- Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position
- Undergraduate Degree or CIP designation (asset)
- Functional Bilingualism (French / English) – Need to interact on a regular basis with a French-speaking and English-speaking clientele and colleagues across the country
- Flexible to travel as needed
Benefits
- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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