Temporary Insurance Analyst role at CRC Group learning about insurance and organizational workflows. Supporting with analytical and technical skills through practical assignments and training.
About the role
- Complex Claims Adjuster at AIG handling warranty claims, interacting with clients, and evaluating requests. Responsible for adjudicating claims and maintaining quality service standards in a supportive team environment.
Responsibilities
- Adjudicate and settle claim according to fair claims practices.
- Ask the right questions about the claim, evaluating each request to determine if AIG should approve or deny a claim.
- Maintain good working relationship during all contacts with clients, even during difficult conversations.
- Answer incoming phone calls, emails, and other correspondence concerning insurance claims.
- Ability to interface with the insured and other stakeholders concerning claims related matters.
- Support outside of the US for English speaking countries.
- Answer claims and coverage questions from other departments.
- Be familiar with state statues concerning claims practices.
- Assist in training of other claims agents to support the adjusting and settlement practices.
- Maintain knowledge of industry and asset coverage types.
- Handle research assignments and reporting as delegated by management.
- Take responsibility for continuously improving processes and product knowledge, understanding of program coverage and exclusions.
- Act professionally at all times.
- Keep licensing current and all Continuing Education (CE) completed prior to deadlines.
Requirements
- High School Diploma or equivalent required.
- Proficiency in English.
- Bi-lingual candidate who speaks Spanish is desired but not required.
- Must hold a Property and Casualty Adjuster’s license in the majority of states requiring licensing.
- A minimum of two years of experience in adjusting P&C insurance claims or warranty claims.
- A record of providing outstanding customer service (can be within a sale, retail, pharmacy, equipment repair, insurance, etc., environment).
- Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations.
- Analytical skills and the ability to search the internet for answers and market data.
- Excellent organizational skills- flexible with moving from project to project while keeping track of progress.
- Basic Excel, Word, and Outlook skills.
Benefits
- Automatic employer contribution into 401k account, with an additional employer match opportunity.
- Competitive Medical, Dental and Vision insurance plans.
- Opportunity to earn a performance-based annual bonus.
- A robust amount of Paid Time off- with additional opportunities to take Paid Volunteer Time Off.
- Tuition reimbursement after one year of employment.
- Casual dress code, and a fun, friendly work environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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