About the role

Complex Claims Adjuster at AIG handling warranty claims, interacting with clients, and evaluating requests. Responsible for adjudicating claims and maintaining quality service standards in a supportive team environment.

Responsibilities

Adjudicate and settle claim according to fair claims practices.
Ask the right questions about the claim, evaluating each request to determine if AIG should approve or deny a claim.
Maintain good working relationship during all contacts with clients, even during difficult conversations.
Answer incoming phone calls, emails, and other correspondence concerning insurance claims.
Ability to interface with the insured and other stakeholders concerning claims related matters.
Support outside of the US for English speaking countries.
Answer claims and coverage questions from other departments.
Be familiar with state statues concerning claims practices.
Assist in training of other claims agents to support the adjusting and settlement practices.
Maintain knowledge of industry and asset coverage types.
Handle research assignments and reporting as delegated by management.
Take responsibility for continuously improving processes and product knowledge, understanding of program coverage and exclusions.
Act professionally at all times.
Keep licensing current and all Continuing Education (CE) completed prior to deadlines.

High School Diploma or equivalent required.
Proficiency in English.
Bi-lingual candidate who speaks Spanish is desired but not required.
Must hold a Property and Casualty Adjuster’s license in the majority of states requiring licensing.
A minimum of two years of experience in adjusting P&C insurance claims or warranty claims.
A record of providing outstanding customer service (can be within a sale, retail, pharmacy, equipment repair, insurance, etc., environment).
Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations.
Analytical skills and the ability to search the internet for answers and market data.
Excellent organizational skills- flexible with moving from project to project while keeping track of progress.
Basic Excel, Word, and Outlook skills.

Automatic employer contribution into 401k account, with an additional employer match opportunity.
Competitive Medical, Dental and Vision insurance plans.
Opportunity to earn a performance-based annual bonus.
A robust amount of Paid Time off- with additional opportunities to take Paid Volunteer Time Off.
Tuition reimbursement after one year of employment.
Casual dress code, and a fun, friendly work environment.