CV
Customer Advisor guiding commercial clients in the insurance sector. Responsible for consulting businesses and maintaining customer relationships in composite insurance excluding car, life, and health.
About the role
- Senior Claims Consultant managing complex life insurance claims at Zurich. Supervising claims assessors and ensuring compliance with claims procedures in a values-driven organization.
Responsibilities
- Responsible for supervising and mentoring claims assessors
- Managing your own small portfolio of complex claims across Income Protection, TPD, and IP
- Leveraging superior knowledge to develop and enhance the skills and capabilities of the team while protecting and promoting Zurich’s claim philosophy
- Ensuring compliance with claims procedures and supporting reporting and remediation actions within agreed standards
- Contributing to key projects, implementing, reviewing, and updating procedures
- Seeking efficiencies and opportunities within our processes, embracing new concepts and methods
Requirements
- Minimum 3 years previous experience in end-to-end claims assessment of retail life claims with the ability to interpret policy language and coverage across various claims areas
- Thorough understanding of LICOP
- Comprehensive understanding of medical, legal, product, and regulatory issues within the Life Insurance industry
- In-depth knowledge of the legal framework surrounding insurance contracts and the confidentiality of personal medical and financial information of applicants
- Proven ability to coach, mentor, and uplift the capability of others
- Ability to meet or exceed customer needs and expectations, providing excellent service directly or indirectly
- Effective communicator with a diverse range of audiences, using appropriate methods and language
- Demonstrated initiative and strong problem-solving skills
- Certificate IV in Life Insurance (desirable)
Benefits
- 5 weeks of annual leave for permanent staff through our Z leave initiative
- 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing
- Access to Family Care (parental leave)
- Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees
- Access programs to stay healthy and feel healthier
- Receive an AUD$500 wellbeing payment per year
- AUD$295 new starter e-voucher for your work-from-home setup
- Grow and thrive in your career with our award-winning training programs
- Work with global, diverse, and inclusive teams
- Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office)
Job title
Job type
Experience level
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Not specified
Degree requirement
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