Insurance Advisor handling customer insurance needs and relationships with BüchnerBarella insurance broker firm. Focusing on customer satisfaction and tailored insurance solutions.
About the role
- Senior Claims Consultant managing complex life insurance claims at Zurich. Supervising claims assessors and ensuring compliance with claims procedures in a values-driven organization.
Responsibilities
- Responsible for supervising and mentoring claims assessors
- Managing your own small portfolio of complex claims across Income Protection, TPD, and IP
- Leveraging superior knowledge to develop and enhance the skills and capabilities of the team while protecting and promoting Zurich’s claim philosophy
- Ensuring compliance with claims procedures and supporting reporting and remediation actions within agreed standards
- Contributing to key projects, implementing, reviewing, and updating procedures
- Seeking efficiencies and opportunities within our processes, embracing new concepts and methods
Requirements
- Minimum 3 years previous experience in end-to-end claims assessment of retail life claims with the ability to interpret policy language and coverage across various claims areas
- Thorough understanding of LICOP
- Comprehensive understanding of medical, legal, product, and regulatory issues within the Life Insurance industry
- In-depth knowledge of the legal framework surrounding insurance contracts and the confidentiality of personal medical and financial information of applicants
- Proven ability to coach, mentor, and uplift the capability of others
- Ability to meet or exceed customer needs and expectations, providing excellent service directly or indirectly
- Effective communicator with a diverse range of audiences, using appropriate methods and language
- Demonstrated initiative and strong problem-solving skills
- Certificate IV in Life Insurance (desirable)
Benefits
- 5 weeks of annual leave for permanent staff through our Z leave initiative
- 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing
- Access to Family Care (parental leave)
- Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees
- Access programs to stay healthy and feel healthier
- Receive an AUD$500 wellbeing payment per year
- AUD$295 new starter e-voucher for your work-from-home setup
- Grow and thrive in your career with our award-winning training programs
- Work with global, diverse, and inclusive teams
- Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
BU
Insurance Consultant managing individual insurance needs in Real Estate and Residential sectors. Building sustainable partnerships and developing customized coverage solutions for clients in the insurance industry.
Insurance Advisor focusing on customer satisfaction for industrial and commercial clients. Delivering tailored insurance solutions and negotiating with service providers in a hybrid work environment.
Assurance Supervisor at BPM executing audits, reviewing work, and managing client engagements. Leading audit strategies and developing teams for non - profit organizations in the San Francisco Bay Area.
BU
Insurance consultant managing vehicle insurance needs for industrial and commercial clients at BüchnerBarella. Collaborating with teams to provide tailored insurance solutions and excellent customer service.
Kundenberater serving business clients' insurance needs, negotiating with providers and ensuring satisfaction. Working at BüchnerBarella in Baden - Baden with comprehensive insurance solutions.
Kundenberater im Innendienst bei BüchnerBarella, einem technischen Versicherungsunternehmen. Ermitteln von Versicherungsbedarf und Verhandlungen mit Dienstleistern zur Kundenzufriedenheit.
BU
Kundenberater für Kfz - Versicherung im Innendienst bei BüchnerBarella. Sie finden passende Versicherungslösungen für Kunden aus der Industrie und Gewerbe.
Junior Kundenberater im Innendienst bei BüchnerBarella, der führenden Unternehmensgruppe für technische Gewerbe - und Industrieversicherungen in Deutschland. Betreuung und Entwicklung von Versicherungslösungen in einem motivierten Team.
BU
Kundenberater für Kfz - Versicherungen in Hybridanstellung bei BüchnerBarella. Verantwortung für individuelle Versicherungslösungen und Kundenbetreuung in verschiedenen Branchen.