Community Manager engaging with creators and users on social media for Epidemic Sound. Responsible for fostering meaningful conversations and building relationships with our creator audience.
Responsibilities
Be the front-line voice of Epidemic Sound across social channels, engaging with users, answering questions, and managing conversations.
Identify content opportunities from social listening, inbound comments, mentions, and creator activity.
Collaborate with external creators for partnerships and content alignment.
Conduct monthly engagement analysis and keep FAQ updated.
Alert the team to potential crises and help craft appropriate communication.
Requirements
Experience in community engagement, social media management, or online customer service.
Proven social media native knowledge, with the ability to identify trends and content opportunities instantly.
Exceptional written communication skills, including the ability to quickly align with the brand tone and maintain flawless grammar in public-facing channels.
A proactive, solution-focused mindset for managing and resolving real-time community challenges across diverse platforms.
Strong collaboration skills for effectively working with internal teams and external content creators.
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