Hybrid Collections Representative I

at Grainger

• Job title: Collections Representative I
• Job type: Full Time
• Experience level: Junior
• Salary: $21 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Lake Forest, United States

About the role

• Collections Customer Service Representative providing high level service to manage receivables at Grainger. Handling inquiries and coordinating with multiple departments to resolve payment issues.

Responsibilities

• Answer inbound phone inquiries and quickly respond to customer requests for documentation.
• Demonstrate problem solving and curiosity dealing with our customers and your colleagues.
• Use professional collection skills and techniques to identify customer reasons for delinquent account status including outbound calling.
• Work with multiple departments such as Credit, Sales, and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.
• Maintain accurate and detailed customer contact notes following established standard repeatable processes.
• Work with customers and accounts receivable specialists to resolve situations which cause un-reconciled checks.
• Partner with Sales personnel on payment barrier removal.
• Provide Credit Managers with customer information to help evaluate customer payment terms.

Requirements

• High school diploma or equivalent
• 1+ year of experience solving customer issues in a customer service environment or inbound call center experience.
• Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets)
• Phone customer service skills and a solid command of English grammar for verbal and written interactions.
• The ability to work in Lake Forest, IL location for training and position requirements.

Benefits

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).