CS
Campus Life & StyleAccounts Manager
Centralized Accounts Manager overseeing financial activities and ensuring client satisfaction across multiple properties. Collaborating with teams to optimize operations and maintain accurate reporting.
About the role
- Visit the homes of dementia clients across London and supervise live-in carers
- Develop understanding of each client to deliver the optimum level of support
- Own the care recipient relationship and proactively engage clients, representatives, and carers
- Monitor and ensure quality of care in line with national standards
- Manage risk and maintain diligent, meticulous records
- Support carers with training and promote bespoke dementia training syllabus
- Act as responsive and accountable point of contact, manage and investigate complaints and incidents
- Support the Clinical team to achieve quality aims and ensure CQC regulations are adhered to
- Undertake quality improvement projects, implement policies and perform clinical audits
- Attend external meetings (eg with CCGs, case managers and Local Authorities) in support of care recipients
Requirements
- Be a nurse, care professional or allied healthcare professional (recently qualified or returning from a career break also considered)
- Or have experience in healthcare/social care working for a CQC registered provider
- At least 2 years experience working in a regulated environment
- Track record in quality improvement activities and improving productivity
- Interest in best practice in dementia care and live in care
- Proactive, positive attitude and an outgoing approach
- Strong ability to empathise and communicate with a wide range of backgrounds
- Self starter willing to encourage this mindset in others
- Situationally aware, able to anticipate problems and take appropriate action
- Analytical problem solver
- Willingness to resolve challenging interpersonal situations
- Ability to work on different tasks simultaneously and meet deadlines
Benefits
- Opportunity to join an established but nimble organisation and shape the business
- Support from senior healthcare professionals
- Competitive salary
- Company pension with matched contributions
- 25 days holiday (plus bank holidays)
- Private Healthcare
- Laptop and equipment provided
- Great work-life balance (we are big on this)
- Work environment that values creativity, personal growth and collaboration
- Continuous learning and development: you will be challenged with lots of responsibility and exciting projects in a supportive and encouraging environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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