Client Service Representative at CIBC helping clients manage their banking needs in a fast - paced environment. Engaging with clients and providing technology assistance while working full - time on - site.
About the role
- Manage client support operations for a leading financial services and healthcare technology company. Focus on service delivery, client relationships, and operational risk management.
Responsibilities
- Ensuring exceptional client service delivery
- Managing day-to-day operational support functions for client and investor-related queries
- Focus on issue resolution, service optimization, and operational risk management
- Maintain strong client relationships
- Conduct regular client meetings and feedback sessions
Requirements
- Up to 10 direct reports, both Senior Client Support Consultants & Client Support Consultants
- Act as an escalation point for service issues and operational challenges
- Collaborate with clients and internal teams
- Ensure compliance with regulatory requirements
- Develop training programs to enhance technical knowledge and problem-solving skills within the team
Benefits
- Income Protection Insurance & Salary Continuance
- Generous Bereavement & Compassionate leave
- Private Health Insurance discount
- Primary & Secondary Paid Parental leave
- Death & TPD Insurance
- Discounts on fitness clubs, travel and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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