AD
AND DigitalHead of Client Services
Head of Client Services managing client relationships and account growth at AND Digital. Responsible for strategic direction and innovative solutions in a digital environment.
About the role
- Provide expert advice and support to clients on all ibanq-related queries, including both user and technical issues.
- Assist in tracking and locating missing inbound or pending outbound payments for clients, escalating to senior team members when necessary.
- Effectively prioritise and manage daily tasks, identifying when to escalate more complex issues to senior colleagues for further investigation.
- Communicate with partner banks and internal departments to assist with resolving routine payment issues, contributing to smooth client operations.
- Ensure compliance with company policies and industry regulations related to financial transactions and safeguarding, following set procedures and guidelines.
- Collaborate with senior team members and other departments to assist in the resolution of client queries, enhancing overall client satisfaction.
- Proactively participate in identifying potential improvements within the operations workflow, supporting project management office (PMO) initiatives and sharing ideas for process enhancements.
- Demonstrate a commitment to continuous learning by seeking guidance from senior team members and taking part in ongoing training and development opportunities.
Requirements
- Previous experience in a Client Support or Customer Service role within the Financial Services sector is advantageous.
- Keen interest in the FinTech industry and a desire to learn and grow within the field.
- Strong attention to detail and ability to analyse and reconcile data.
- Proactive and excels in problem solving.
- Strong organisational skills and experience in managing projects, including the ability to prioritise tasks, manage multiple deadlines, and deliver high-quality results.
- Excellent written and verbal communication skills, with the ability to effectively present to both internal and external stakeholders.
- Proficient in Microsoft Office suite and other relevant software applications.
- Familiarity with payments, foreign exchange and virtual IBANs is desirable.
Benefits
- 25 days’ annual leave, plus bank holidays and an extra day off for your birthday!
- Life Insurance.
- Holiday loyalty scheme.
- Work abroad scheme.
- Enrolment into our pension scheme, which we offer via a salary exchange scheme.
- Access to a financial education, planning and coaching platform.
- Membership with Healthcare platform, which offers cash back on healthcare focused on dental, optical & physio, plus access to stress helplines, a virtual GP and more.
- Salary exchange nursery fees.
- Enhanced parental leave.
- Cycle to work.
- Career development and progression tools.
- Company events – Sporting events, pub nights, seasonal parties, socials.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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