Program Lead responsible for delivering engagement programs and shaping culture across Client Services at Bank of America. Collaborating with leadership to drive connection, inclusion, and team effectiveness.
About the role
- Client Service Officer within Deutsche Börse Group supporting international clients with Clearstream processes like Settlement, Corporate Actions, and Cash Management.
Responsibilities
- Responsibility for day-to-day contact (via phone and email) for clients for all questions in relation to securities settlement, asset servicing and cash management
- Clarification of topics using own knowledge, supported by team members and/or operations
- Act as one of the main contact points for clients for the work with Clearstream Banking
Requirements
- University degree in finance, economics, IT, or equivalent training
- < 3 years prior work experience in financial markets and financial products in customer facing roles
- Fluent Italian language required, as well as English and/or French
- Strong interest in taking on high responsibility and results orientation
- High problem-solving skills with developed analytical skills and sound understanding of process-flows
- Ability to address both known’s and unknown’s thanks to good conceptual thinking, organizational and communication skills and strong learning / development potential
- Protruded service orientation with excellent telephone representation and high communication - and soft skills
- Strong ability to work in a team
- General office productivity tools proficiency expected (Excel, Powerpoint, Word)
- IT infrastructure proficiency / interest can be a plus
Benefits
- Fix Term contract until May 2027
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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