Customer Service Consultant role within Vivo's Engineering and Customer Service team analyzing operational indicators. Responsible for improving telecom service delivery and processes.
About the role
- Client Services Coordinator managing client relationships and ensuring exceptional service standards in Romania. Engaging in high volumes of communication and resolving queries efficiently.
Responsibilities
- Build and maintain strong client relationships through effective communication
- Manage high volumes of outgoing calls
- Resolve customer queries efficiently
- Maintain accurate records of customer interactions and follow up as required
Requirements
- GCSE Maths and English (or equivalent) required
- Customer Service qualification desirable
- Demonstrated customer service experience
- Ability to communicate effectively with stakeholders at all levels, both verbally and in writing
- Highly organised and self-disciplined, with strong time management skills
- Flexible, proactive, and committed to a positive, can-do approach
Benefits
- 25 days leave per year
- Health contribution
- Ability to choose from a range of benefits
- Three charity days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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