Customer Service Analyst providing first - level support and maintaining client satisfaction in a dynamic company. Engaging with teams to resolve client inquiries and issues promptly.
About the role
- Customer Service Consultant role within Vivo's Engineering and Customer Service team analyzing operational indicators. Responsible for improving telecom service delivery and processes.
Responsibilities
- Generate, monitor, analyze and address operational, contractual, financial and administrative indicators for EPS (Service Provider Companies), as well as for MOP (In-house Workforce) and Vivo support areas, assessing the need for action to ensure good results through implementation and follow-up of action plans.
- Automate results reporting, create the views necessary to cascade actions down to technical levels, and work to simplify executive-level reporting of results.
- Support the team in simplifying and automating processes.
- Interface with areas and stakeholders to address gaps, identify opportunities and drive improvements to indicators and processes.
Requirements
- Bachelor's degree completed
- Postgraduate degree preferred
- Advanced knowledge of Excel, Power BI, PowerPoint and programming languages required
- Ability to work with tools and technology
- Knowledge and experience in telecommunications, information technology, administration and/or accounting
- Proactive profile and strong logical reasoning
- Structured thinking
- Ability to work in an agile manner
- Curiosity to identify process improvements
- Sense of urgency, control and ability to meet deadlines
- Committed, communicative, good interpersonal skills and availability to work on-site
Benefits
- Choose the ideal benefit for you and your dependents via a digital platform offering categories such as Gym, Meal Voucher (VR), Food Allowance (VA), Pharmacy Assistance, Health Insurance, Dental and Life Insurance
- Company mobile phone. Yes, a brand-new smartphone for you!
- Unlimited voice and data plan! Yes, unlimited! On the best mobile network, even faster with Vivo 5G!
- An exclusive Vivo offer with special discounts on landline, broadband, TV and apps
- Eligible to receive an annual Bonus or PPR (Profit Sharing Program)
- Plan your future through a private pension plan
- Have children? You will be entitled to a subsidy to help with school, daycare or nanny expenses
- Work in an environment that respects your personality, dress style and way of being and allows you to be authentic. #VemdeVocê
- Work remotely up to 2 days per week. #Mobility
- Flexible working hours
- Enjoy a day off (Day off) to celebrate your birthday
- Participate in one of the largest corporate volunteer programs to help change the world
- Take advantage of our Educational Development Program offering partnerships with educational institutions at a discount; certifications and online courses
- Boost your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries! #VivoMinhaCarreira
- Access a range of initiatives to improve your physical, emotional and social health! Here we have #VivoBemEstar, which encourages our team to adopt healthy habits and a better quality of life! Services provided to our employees include consultations with nutritionists, psychologists, social workers, telemedicine, and much more!
- All our vacancies are open to people with disabilities and/or rehabilitated individuals. We have a culture that values diversity, differences and people's potential! #VivoDiversidade
- #VemPraVivo
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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