Client Services Coordinator responsible for excellent customer service and handling client inquiries in Liverpool, UK. Working within a hybrid system to manage client relationships efficiently.
About the role
- Program Lead responsible for delivering engagement programs and shaping culture across Client Services at Bank of America. Collaborating with leadership to drive connection, inclusion, and team effectiveness.
Responsibilities
- Execute Engagement Strategies: Deliver impactful programs and initiatives—from global recognition efforts to onsite activities and volunteerism—that bring our engagement vision to life.
- Champion Culture: Serve as a culture ambassador, promoting belonging and engagement aligned with Client Services priorities.
- Collaborate Broadly: Partner with leaders, councils, and cross-functional teams to amplify engagement and inclusion efforts across the organization.
- Listen & Improve: Gather employee feedback, analyze engagement metrics, and recommend enhancements to continuously elevate programs.
- Communicate Effectively: Craft clear, compelling communications and executive-level presentations that inspire participation and inform leadership.
- Influence & Align: Build strong relationships in a matrixed environment, influence without authority, and maintain regular touchpoints with council leads and workstream owners to track commitments and deliverables.
- Ensure Quality & Compliance: Maintain risk controls, standardize tools, and deliver programs with precision and integrity.
Requirements
- 2+ years of experience delivering engagement programs or project management
- 2+ years of demonstrated ability to encourage collaboration, connection and teamwork within and beyond his/her team
- Experience in developing and executing marketing campaigns, socializing business initiatives, and driving strategies that enhance the overall employee experience
- Demonstrated experience of strong collaboration and influence skills at all levels
- Excellent written and verbal communication, facilitation, and stakeholder management (samples/examples may be required)
- Proven ability to balance competing priorities and deliver against objectives
- Proficiency in basic data analytics, including generating reports, building pivot tables, performing VLOOKUPs, identifying trends, and translating data into actionable insights
- Proficient in Microsoft Office (PowerPoint, Excel, SharePoint, etc.)
Benefits
- A culture that attracts and develops exceptional talent through learning, mentorship, and growth opportunities
- Programs that support teammate wellness—physical, emotional, and financial
- Recognition and rewards that celebrate contributions and impact
- Service and volunteerism that make a positive impact in the communities we serve
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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