Program Lead responsible for delivering engagement programs and shaping culture across Client Services at Bank of America. Collaborating with leadership to drive connection, inclusion, and team effectiveness.
Responsibilities
Execute Engagement Strategies: Deliver impactful programs and initiatives—from global recognition efforts to onsite activities and volunteerism—that bring our engagement vision to life.
Champion Culture: Serve as a culture ambassador, promoting belonging and engagement aligned with Client Services priorities.
Collaborate Broadly: Partner with leaders, councils, and cross-functional teams to amplify engagement and inclusion efforts across the organization.
Listen & Improve: Gather employee feedback, analyze engagement metrics, and recommend enhancements to continuously elevate programs.
Communicate Effectively: Craft clear, compelling communications and executive-level presentations that inspire participation and inform leadership.
Influence & Align: Build strong relationships in a matrixed environment, influence without authority, and maintain regular touchpoints with council leads and workstream owners to track commitments and deliverables.
Ensure Quality & Compliance: Maintain risk controls, standardize tools, and deliver programs with precision and integrity.
Requirements
2+ years of experience delivering engagement programs or project management
2+ years of demonstrated ability to encourage collaboration, connection and teamwork within and beyond his/her team
Experience in developing and executing marketing campaigns, socializing business initiatives, and driving strategies that enhance the overall employee experience
Demonstrated experience of strong collaboration and influence skills at all levels
Excellent written and verbal communication, facilitation, and stakeholder management (samples/examples may be required)
Proven ability to balance competing priorities and deliver against objectives
Proficiency in basic data analytics, including generating reports, building pivot tables, performing VLOOKUPs, identifying trends, and translating data into actionable insights
Proficient in Microsoft Office (PowerPoint, Excel, SharePoint, etc.)
Benefits
A culture that attracts and develops exceptional talent through learning, mentorship, and growth opportunities
Programs that support teammate wellness—physical, emotional, and financial
Recognition and rewards that celebrate contributions and impact
Service and volunteerism that make a positive impact in the communities we serve
Job title
Program Lead – Client Services, Employee Engagement
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