PO
PointrCustomer Success Lead
Lead Customer Success for Pointr's innovative indoor mapping solutions. Drive client satisfaction and team performance by shaping success strategies across multiple accounts and industries.
About the role
- As a Client Success Manager, you are responsible for the internal and external project management of our clients
- Together with the specialist departments, you plan online media campaigns and handle the operational campaign management, including control and optimization
- You act as the central interface between our clients and the specialist departments and are responsible for coordinating the respective teams, where you can make strong use of your methodological skills and project management experience
- Building knowledge of our product portfolio is part of your regular duties, as is the continuous development and expansion of your media expertise
- Your responsibilities also include supporting the creation of presentation materials, including reviews and media strategies
- In this role you also participate in pitches: you prepare the meetings, lead them and are responsible for follow-up
Requirements
- You have a completed degree with a business focus or have successfully completed a comparable qualification
- Ideally you bring initial (online) marketing and project management experience from an agency or client side
- A strong affinity for numbers as well as good analytical and abstract thinking skills form the basis of your daily work
- You enjoy communicating with clients, colleagues and service providers and enjoy working in a team
- You are highly proficient in Excel and PowerPoint and can create clear, well-structured and appealing reports and presentations
Benefits
- Life-phase-oriented working — balancing private life and work is important to us: this includes flexible working hours, 30 days of vacation and time tracking with an overtime policy
- A unique team: we have fun, stick together and support one another. If you ever need a lift, we’ll be there for you. With team spirit and excellent coffee!
- Work where you want: under our Mobile Working Policy you are free to choose where you work — from one of our modern, centrally located offices (three days a week), from home (two days a week) or from anywhere within Europe (six weeks per year)
- Life is a Pitch: through onboarding and consulting of clients you’ll expand your network and elevate your online marketing expertise
- Strong partnerships: through our certified partnerships with Google, Microsoft and Meta you’ll be involved with new technologies and always work with the latest tools
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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