Center Director leading daily operations of addiction treatment clinic. Overseeing patient experience and collaborating with medical and behavioral health professionals.
About the role
- Client Solutions & Product Director shaping Engine’s product plan for entry into the U.S. market. Collaborating on client relationships and product roadmap with a focus on North American growth.
Responsibilities
- Operate as a key part of the NA leadership team and contribute to the success of establishing Engine in the US and Canadian markets with a compelling product and platform.
- Maintain a global mindset, both learning from the global product team and contributing findings to the global product roadmap for the benefit of all regions.
- Build strong relationships both internally and within client and partner organisations, from establishing initial client relationships through to implementation.
- Stay abreast of current product developments and innovations globally and apply to the North American market.
- Help to grow our North American Client Solutions team.
- You will be joining a fast growing team that works globally, and you should expect international travel.
- As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients, we’re a small team and everyone is involved in the ‘doing’.
- Our teams tend to be hands-on and work in an Agile way, but with the flexibility to adapt to different methodologies depending on the specific client implementation.
- We are an engineering led company and we’re looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world.
- Engage prospects and clients for market feedback on product priorities and needs; Collaborate closely with our Compliance head to deliver a compelling and compliant product for the NA market.
- Collaborate with our product and engineering teams through the Discovery and Implementation phases to agree on product and platform requirements.
- As Engine grows in North America, lead implementation programmes, using your programme management and product knowledge to ensure successful implementations of the Engine platform.
- Use your understanding of the Engine product and specific domain knowledge to present a clear and compelling solution to the client.
- Support early stage conversations, client workshops and demos, helping to identify and qualify genuine opportunities and contribute to marketing activities and conferences in NA.
- Drive strategic client opportunities including supporting commercial and contractual conversations, preparing for pitches, and other marketing activities like events and thought leadership.
- Foster and maintain strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies.
Requirements
- You have a strong product mindset and have worked in client facing roles in banking, consulting, or at a technology company (5+ years experience)
- You have experience in the U.S. banking sector and development of solutions for the market
- You have experience leading the delivery of large-scale, complex programmes
- You can rapidly understand client problems and present solutions in a structured and informative manner
- You are excited by the potential for Engine’s technology to transform banking in the U.S. and Canada
- You are inquisitive, curious and able to understand client issues, needs and concerns while building trusted relationships
- You can apply a structured approach to complex or ambiguous problems
- You have a technical aptitude and curiosity
- You are self-motivated and are able to work in a highly autonomous environment
- You are comfortable presenting to senior stakeholders, facilitating workshops and discovery sessions
- You can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions)
- You are flexible in your approach to delivery. Our teams tend to be hands on and work in an Agile way, without being wedded to any particular methodology
Benefits
- Comprehensive benefit package.
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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