Hybrid Client Solutions & Product Director

at Starling Bank

• Job title: Client Solutions & Product Director
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Client Solutions & Product Director shaping Engine’s product plan for entry into the U.S. market. Collaborating on client relationships and product roadmap with a focus on North American growth.

Responsibilities

• Operate as a key part of the NA leadership team and contribute to the success of establishing Engine in the US and Canadian markets with a compelling product and platform.
• Maintain a global mindset, both learning from the global product team and contributing findings to the global product roadmap for the benefit of all regions.
• Build strong relationships both internally and within client and partner organisations, from establishing initial client relationships through to implementation.
• Stay abreast of current product developments and innovations globally and apply to the North American market.
• Help to grow our North American Client Solutions team.
• You will be joining a fast growing team that works globally, and you should expect international travel.
• As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients, we’re a small team and everyone is involved in the ‘doing’.
• Our teams tend to be hands-on and work in an Agile way, but with the flexibility to adapt to different methodologies depending on the specific client implementation.
• We are an engineering led company and we’re looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world.
• Engage prospects and clients for market feedback on product priorities and needs; Collaborate closely with our Compliance head to deliver a compelling and compliant product for the NA market.
• Collaborate with our product and engineering teams through the Discovery and Implementation phases to agree on product and platform requirements.
• As Engine grows in North America, lead implementation programmes, using your programme management and product knowledge to ensure successful implementations of the Engine platform.
• Use your understanding of the Engine product and specific domain knowledge to present a clear and compelling solution to the client.
• Support early stage conversations, client workshops and demos, helping to identify and qualify genuine opportunities and contribute to marketing activities and conferences in NA.
• Drive strategic client opportunities including supporting commercial and contractual conversations, preparing for pitches, and other marketing activities like events and thought leadership.
• Foster and maintain strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies.

Requirements

• You have a strong product mindset and have worked in client facing roles in banking, consulting, or at a technology company (5+ years experience)
• You have experience in the U.S. banking sector and development of solutions for the market
• You have experience leading the delivery of large-scale, complex programmes
• You can rapidly understand client problems and present solutions in a structured and informative manner
• You are excited by the potential for Engine’s technology to transform banking in the U.S. and Canada
• You are inquisitive, curious and able to understand client issues, needs and concerns while building trusted relationships
• You can apply a structured approach to complex or ambiguous problems
• You have a technical aptitude and curiosity
• You are self-motivated and are able to work in a highly autonomous environment
• You are comfortable presenting to senior stakeholders, facilitating workshops and discovery sessions
• You can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions)
• You are flexible in your approach to delivery. Our teams tend to be hands on and work in an Agile way, without being wedded to any particular methodology

Benefits

• Comprehensive benefit package.
• Flexible working arrangements