Client Services Representative managing relationships with international clients at a SaaS company. Responsible for customer satisfaction, onboarding, and promoting product adoption.
About the role
- Client Services Manager at Cloud Student Homes ensuring leaseholder satisfaction through proactive support and communication. Manages onboarding, coordination of events, and property data management.
Responsibilities
- Shape leaseholder experience at Cloud Student Homes
- Support, inform, and value leaseholders
- Onboard new leaseholders
- Coordinate investor events
- Manage property data
- Lead on projects and support colleagues
Requirements
- Property knowledge from lettings, management, or administration
- Ability to build relationships and connect with people
- Strong attention to detail
- Ability to stay calm under pressure
- Proactive mindset and ability to work independently
- Confidence in handling queries and solving problems.
Benefits
- 20 days annual leave rising to 22 days after 2 years service and 25 days after 5 years service, plus bank holidays
- Birthday Leave - extra day off for your Birthday
- Employer contributory pension scheme
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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